Error code listing

Troubleshooting (continued)

The meaning of “reset → enter buttons” in the list is, after pressing the Reset button, press the Enter button

to initialize the unit.

Error code

Description of error

Remedy

The power must be turned off so

Turn off the power and then on again.

P l e a s e ,

P o w e r

O f f .

that the unit can be initialized.

The cleaning mode can not be set

Remove the retransfer film cassette, then press the “reset

→

P l e a s e

R e m o v e

M e d i a C a s s e t t e

because there is a retransfer film in

enter buttons” and set the cleaning mode again.

the unit.

The cleaning mode can not be set

1. Turn off the power and allow about 20 minutes for the heat

H R i s t o o

h o t .

because the temperature of the

roller to cool. Then turn on the printer and set the cleaning

heat roller is too high.

mode again.

2. Confirm that the retransfer film cassette has been removed.

Card jam

Turn off the power and remove cards from the hopper.

J a m ( H o p p e r )

See p.49

9 0

(hopper section)

Turn on the power.

Card jam

Remove cards from the turnover section.

J a m

( T u r n O v e r )

See p.50

(turnover)

Press the “reset

→

enter buttons” and initialize the unit.

9 1

Card jam

Press the “reset

→

enter buttons” and initialize the unit.

J a m

( M G )

9 2

(encode section)

If no cards are discharged, turn off the power and remove the

cards. Turn on the power.

Card jam

Turn off the power and remove the cards from the retransfer

J a m

( T r a n s f e r )

See p.50

9 3

(retransfer section)

section. Turn on the power.

Card jam

Turn off the power and remove the cards from the paper

J a m ( D i s c h a r g e )

9 4

(card discharge section)

discharge section. Turn on the power.

The retransfer film

Mend the retransfer film.

M e d i a B r o k e n

A 0

has broken

See p.48

Press the “reset

→

enter buttons” and initialize the unit.

Retransfer film search error

Reset the

retransfer film. Press the “reset

→

enter buttons”.

M e d i a S e a r c h

A 1

Call for service if the problem persists.

The retransfer film has run out

Replace the

retransfer film.

M e d i a R u n

O u t

→

enter buttons” and initialize the unit.

A 2

Press the “reset

The ink ribbon

Mend the ink ribbon.

I n k B r o k e n

See p.48

B 0

has broken

Press the “reset

→

enter buttons” and initialize the unit.

Ink ribbon search error

Reset the ink ribbon. Press the “reset

→

enter buttons” and call

I n k S e a r c h

B 1

(RF-ID read error)

for service if the problem persists.

The ink ribbon has run out

Replace the

ink ribbon.

I n k

R u n

O u t

→

enter buttons” and initialize the unit.

B 2

Press the “reset

Turnover

Press the “reset

→

enter buttons” and call for service if the

T u r n

O v e r

U n i t

See p.50

C 0

mechanism error

problem persists.

Heat roller operation error

Turn the power off and then on again. Call for service if the

H e a t e r

C a m

C 1

problem persists.

1. No card

1. Replenish the cards.

N o C a r d

2. The card tray is open or has

2. Close the tray correctly.

been removed.

The printer door is open

Close the door.

D o o r

O p e n

D 1

Press the “reset

→

enter buttons” and initialize the unit.

Cleaning units missing

Attach the cleaning units.

N o C l e a n i n g R o .

D 7

Press the “reset

→

enter buttons” and initialize the unit.

Cassette missing

Attach both

the ink

ribbon cassette and the retransfer film

N o C a s s e t t e

D 6

cassette.

→

Press the “reset

enter buttons” and initialize the unit.

Ultra electronic Prima 3 user manual Error code listing, To initialize the unit

Models: Prima 3

Troubleshooting (continued)