Troubleshooting, Getting Help | Uniden UIP1869V guide

Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please call our Customer Service Hotline.

Getting Help

If you have trouble connecting to your Vonage Internet phone service

Visit www.vonage.com or contact Vonage customer service at 1-VONAGE-HELP (1-866-243-4357).

If you can questions about using your Vonage Internet phone service features.

Visit www.vonage.com or contact Vonage customer service at 1-VONAGE-HELP (1-866-243-4357).

If you have questions on how to use your phone, add extra handsets, program the phonebook, etc. Contact Uniden customer service at 800-554-7331,Monday-Friday, 8 am to 5 pm, CST, or visit the Uniden website at www.uniden.com for documentation, FAQs, and troubleshooting tips.

Understanding the LED Indicators

If you're having trouble with your UIP1869V, the LEDs on the front panel can help identify the problem. Figure 1 shows the location of the LEDs, and Table 1 lists the states of the LEDs and what they mean.

[ 7 3 ] T R O U B L E S H O O T I N G

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Uniden UIP1869V owner manual Troubleshooting, Getting Help, Understanding the LED Indicators

Contents

Owners Manual Contents Welcome Features E L C O M E / F E a T U R E S Accessibility Terminology Controls & Functions LEDs Call id P Setting up your Broadband Phone Safety Recommendations Dialing is not automatic Service NoticeCheck Your Equipment Check Your Broadband Configuration Connect Your UIP1869V Do not connect the UIP1869V to a regular telephone wall jack Configuring Your UIP1869V PPPoE users only W . u n i d e n . c o m Install the rechargeable battery pack into the handset Connect the charger Expanding Your Phone Ten Handset Expandability Registering Expansion Handsets To register expansion handsets, follow the steps below Replacing the Base System ResetDe-register the Handset To attach the beltclip Installing the BeltclipOptional Headset Installation To remove the beltclip Installing Unidens Cordless Telephone Customization Tool Handset Using the InterfaceExample of the standby mode display Base Display Icons Icon Description Handset Standby mode Talk modeSoft Key Functions Base Using the handset joystick Entering text Main Menu Options Handset Main Menu Options Main Menu Options Handset Main Menu Options Base T T I N Global Setup Default Settings Day and Time Volume up/down to select CW On/CWDX On, CW Call Waiting Area Code 㨫AA Auto Talk Setting Up the HandsetSystem Setup Any Key Answer Call Privacy Banner DisplayKey Touch Tone Unique ID Setting Handset Ringer Options Ringer Tone Customize Your Own Distinctive Ringer Tones Storing Ringer Tones Delete a Ringer Playing a RingerChanging a Ringer Name From the base Setting Display OptionsLanguage From the handset LCD Contrast Wall Paper Handset Only Animation Type Handset only Making and Receiving Calls Using Your PhoneCalling with Vonage service Call Waiting Call Waiting Deluxe Placing a Call on Hold Redialing a Call Deleting Redial Records From the base Adjusting the base earpiece volume Adjusting the Ringer and Speaker VolumeAdjusting the base ringer volume Adjusting the base speaker volume Adjusting the handset Audio Tone Adjusting the handset earpiece volumeAdjusting the handset speaker volume Do Not Disturb DND Privacy ModeMuting the Ringer On the base Muting the MicrophoneFind Handset On the handset From a second handset Handset ConferencingJoining a Conference Call Using One Touch Voice Mail Access Resetting the New Message LED Using the Handset Phonebook Creating and Editing Phonebook Entries Unique Ring NameNumber Speed Dial Unique DisplayGroup Storing Caller ID or Redial Numbers in the Phonebook Storing and Editing Numbers from the Dial Operation Copying phonebook entries to another station Managing the PhonebookDeleting phonebook entries Checking the number of stored entries Changing the sorting order Naming phonebook groups Making Calls with the Phonebook Using the Base Phonebook Creating New Phonebook Entries 㨫 From Talk Mode Making Calls Using the PhonebookFrom Standby Mode Storing Caller ID messages in the Phonebook Editing or Erasing Phonebook Entries Copying Phonebook Entries Press the Copy soft key Using Speed Dial From the handset Using Caller ID Using the Handset Caller ID List Using the Base Caller ID List Deleting Caller ID numbers Viewing the Caller ID List Standby modeCalling a Party from the Caller ID List Deleting Information from the Caller ID List Deleting all Caller ID names/numbers Multi-Handset Features Using DirectLink Mode Using the Room/Baby Monitor Using Room/Baby Monitor Answering an Intercom Using the IntercomMaking an Intercom From a handset Transferring a Call Hanging up an intercom To answer a page from a handset Answering a Call TransferAccepting the call transfer To answer a page from the base Getting Help TroubleshootingUnderstanding the LED Indicators LED Statuses and Their Meaning LED Hard Reset Resetting the UIP1869VPower Cycle Logging into the UIP1869Vs Configuration Utility Local Area Reset Common Issues For Terminal Adapter Features For Telephone Features UIP1869V Registering Expansion Handsets on Liquid Damage Case Action Battery replacement and handling Low battery alert Cleaning the battery charging contacts AC Adapter Information Battery InformationGeneral Information Precautions Radio Equipment Index N D E Memo Memo Need a Part? Help for our Special Needs Customers Register Online Today