Technicolor - Thomson PDP2860 manual Additional Information, Tips and Troubleshooting

Chapter 4: Additional Information

Tips and Troubleshooting

Problem: Songs arenÕt listed in any of the audio sort modes (Album, Genre, Title, Audio Files).

¥The audio contents of the Thomson Lyra AV Jukebox havenÕt been profiled (sorted) since the last file transfer. From the Lyra System Application on your PC, select the Profile Device Contents... option to sort (profile) the audio contents of the hard drive. The icon in the system tray looks like this .

Problem: Lyra Jukebox Profiler application icon doesnÕt appear in the system tray.

¥You can restart Windows to auto-launch the application, or you can double-click or run the Thomson Lyra Jukebox executable file thatÕs in the Lyra Jukebox sub-folder of the installation directory that was specified during the setup process Ð (Example Directory: C:\Program Files\Thomson\Lyra Jukebox\LyraHDTrayApp\LyraHD2TrayApp.exe).

If the problem persists, you might need to reinstall the Thomson Lyra AV Jukebox software.

Problem: Thomson Lyra AV Jukebox does not respond.

¥When this happens, you can recover the unit by inserting a sharp object (e.g. paper clip) into the Reset hole, located on the bottom side of the unit to reset the device. Press ON/OFF to turn device back on.

Problem: Some .AVI video files do not play on my Thomson Lyra AV Jukebox.

¥Make sure the video is encoded in MPEG4 and the audio is encoded in mp3 audio. The .AVI files may be encoded in audio/video formats that are not currently supported by the Thomson Lyra AV Jukebox device.

Note: The Thomson Lyra AV Jukebox can play MPEG4 video content encoded with the DivX 4/5 codecs.

Problem: CanÕt hear audio on my Video file

¥Make sure the audio has been encoded in mp3 audio.

¥If connected to an audio/video component using the Line Out cable, make sure the cable is properly connected. See page 22 for more details.

Problem: Video picture doesnÕt fill up the entire LCD screen.

¥If the video you recorded was created, from the computer, for example, the video frame size should be 320 pixels (width) by 240 pixels (height) for optimal video playback.

Problem: Photo files donÕt fill up the entire LCD screen.

¥The photo size should have a 4:3 aspect ratio such as 640 pixels (width) by 480 pixels (height) for optimal photo playback.

Problem: Audio files added to the hard drive through Windows Explorer via drag and drop do not appear in Audio navigation sorting categories (Artist, Album, Genre, etc.).

¥The audio content of the Thomson Lyra AV Jukebox hasnÕt been profiled. From the Lyra System Application on your PC, select the Profile Device Contents... option to sort (profile) the contents of the hard drive (go to Chapter 1 for details).

Problem: Video files added to the hard drive through Windows Explorer via drag and drop do not appear in Video navigation mode.

¥Video content must be stored on the hard drive in the VIDEO system folder in order to be properly recognized and available for playback. Sub-folders may be created under the VIDEO system folder for easy navigation and organization of your video files.

Problem: Photo files added to the hard drive through Windows Explorer via drag and drop do not appear in Photos navigation mode.

¥Photo content must be stored on the hard drive in the PHOTOS system folder in order to be properly recognized and available for playback. Sub-folders may be created under the PHOTOS system folder for easy navigation and organization of your photo files.

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