USRobotics 9003 Troubleshooting Ping Procedure, Windows, Double-clickAdd/Remove Programs icon

able to resolve this problem by installing or adding the correct hardware.

•Open the help menu system in your operating system.

•Check the help messages for TCP/IP.

Troubleshooting Ping Procedure

1.Click Windows Start and then click Run. In the Run dialog box, Windows 95, 98, and Me users: Type “command” and click OK. Windows NT, 2000, and XP users: Type “cmd” and click OK. The command line screen opens.

2.Type Ping 127.0.0.1. This is your local host address. The address assures that TCP/IP installs and functions properly. If you can’t complete this ping, disconnect the router and then repeat the installation procedure.

3.Type Ping followed by your PC’s IP address. This assures that your PC responds to requests. If you can’t complete this ping, make sure all the cables connect properly and that all the correct drivers are installed.

4.Type Ping followed by your gateway address to check the communication with your gateway. (The default gateway address is 192.168.1.1.) This assures that you can connect to other machines and the router. If you can establish communication with the router, you can access the Administration page and configure settings. If you can’t complete this ping, make sure the router power cord is plugged in and properly connected to your PC.

5.Type Ping followed by the outside Internet address of your router. This is the address that is provided either by your ISP or by the outside LAN. This procedure will assure that your router functions properly and allows traffic to pass through.

6.Type Ping followed by your known DNS server address. This will allow you to resolve valid Internet host names to IP addresses and to verify that you can access the Internet.

What if I don’t receive a return message from a successful ping?

1.No return message indicates that the PC can’t communicate to the router through IP address assignment. Check the address in the configuration utility.

2.If necessary, correct the address in the Console Mode.

3.After making corrections, continue with the ping procedure.

How do I uninstall the router?

Windows 95

1.Click Windows Start, select Settings, and click Control Panel.

2.Double-clickAdd/Remove Programs icon.

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