ICA-500 User’s Manual

 

 

 

• Packet Filtering of the router may prohibit access from an

 

 

 

external network. Refer to your router's manual for details.

 

 

 

• Access ICA-500 from the Internet with the global IP address

 

 

 

of the router and port number of ICA-500.

 

 

 

• Some routers reject the global IP address to access

 

 

 

ICA-500 on the same LAN. Access with the private IP

 

 

 

address and correct port number of ICA-500.

 

 

 

• When you use DDNS, you need to set Default Gateway and

 

 

 

DNS server address.

 

 

 

• If it’s not working after above procedure, reset ICA-500 to

 

 

 

default setting and installed it again.

 

 

 

• If the problem is not solved, the ICA-500 might be faulty.

 

 

 

Contact your dealer for further help.

Image or video does not

• The first time the PC connects to ICA-500, a pop-up

appear in the main page.

Security Warning window will appear to download ActiveX

 

 

 

Controls. When using Windows NT, Windows 2000 or

 

 

 

Windows XP, log on with an appropriate account that is

 

 

 

authorized to install applications.

 

 

 

• Network congestion may prevent the Image screen from

 

 

 

appearing quickly. You may choose lower resolution to

 

 

 

reduce the required bandwidth.

Check the ICA-500’s

Go to C:\Windows\Downloaded Program Files and check to

ActiveX is installed on

see if there is an entry for the file “WebWatch Class”. The

your computer

 

status column should show “Installed”. If the file is not listed,

 

 

 

make sure your Security Settings in Internet Explorer are

 

 

 

configured properly and then try reloading the ICA-500’s

 

 

 

home page. Most likely, the ICA-500 ActiveX control did not

 

 

 

download and install correctly. Check your Internet Explorer

 

 

 

security settings and then close and restart Internet Explorer.

 

 

 

Try to browse and log in again.

Internet Explorer

 

Setup the IE security settings or configure the individual

displays the following

settings to allow downloading and scripting of unsigned

message: “Your current

ActiveX controls.

security settings prohibit

 

downloading ActiveX

 

controls”.

 

 

The

ICA-500

work

• Might be caused from the firewall protection. Check the

locally but not externally.

Internet firewall with your system or network administrator.

 

 

 

The firewall may need to have some settings changed in

 

 

 

order for the ICA-500 to be accessible outside your LAN.

 

 

 

• Make sure that the ICA-500 isn’t conflicting with any other

 

 

 

web server running on your LAN.

 

 

 

• Check the configuration of the router settings allow the

 

 

 

ICA-500 to be accessed outside your local LAN.

The unreadable

 

Use the operating system of the selected language. Set the

characters are

 

Encoding or the Character Set of the selected language on

displayed.

 

the Internet Explorer.

Frame rate is slower

• The traffic of the network and the object of the image affect

than the setting.

 

the frame rate. The network congestion causes frame rate

 

 

 

slower than the setting.

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