ICA-500 User’s Manual

Forgot the IP address of

Check IP address of ICA-500 by using the IP Finder program.

the ICA-500.

 

IP Finder program

• Re power the ICA-500 if cannot find the unit within 1

cannot find ICA-500.

minutes.

 

• Do not connect ICA-500 over a router. IP Finder program

 

cannot detect ICA-500.

 

• If IP address is not assigned to the PC which running IP

 

Finder program, and then IP Finder program cannot find

 

ICA-500. Make sure that IP address is assigned to the PC

 

properly.

 

• Antivirus software on the PC might interfere with the setup

 

program. Disable the firewall of the antivirus software during

 

setting up ICA-500.

Internet Explorer does

Make sure that your Internet Explorer is version 6.0 or later. If

not seem to work well

you are experiencing problems, try upgrading to the latest

with the ICA-500

version of Microsoft’s Internet Explorer from the Microsoft

 

webpage at: http://www.microsoft.com/windows/ie.

 

 

IP Finder program fails

• Don’t leave any space in the name field. Use underline, “_”,

to save the network

or dash, “-“ to replace the space, “ “.

parameters.

• Network may have trouble. Confirm the parameters and

 

connections of the ICA-500.

 

Access ICA-500

Cannot access the login

• Another device or computer is already using Maybe the IP

page and other web

Address of the ICA-500. To confirm this possible problem,

pages of ICA-500 from

disconnect the ICA-500 from the network first, and then run

Internet Explorer

the PING utility to check it out.

 

• Maybe due to the network cable. Try correcting your

 

network cable and configuration. Test the network interface

 

by connecting a local computer to the ICA-500 via a

 

crossover cable.

 

• Make sure the Internet connection and setting is ok.

 

• Make sure enter the IP address of Internet Explorer is

 

correct. If ICA-500 has a dynamic address, it may have

 

changed since you last checked it.

 

• Network congestion may prevent the web page appearing

 

quickly. Wait for a while.

 

The IP address and Subnet Mask of the PC and ICA-500

 

must be in the same class of the private IP address on the

 

LAN.

 

• Make sure the http port used by the ICA-500, default=80, is

 

forward to the ICA-500’s private IP address.

 

• The port number assigned in your ICA-500 might not be

 

available via Internet. Check your ISP for available port.

 

• The proxy server may prevent you from connecting directly

 

to ICA-500, set up not to use the proxy server.

 

• Confirm that Default Gateway address is correct.

 

• The router needs Port Forwarding feature. Refer to your

 

router's manual for details.

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