VeriFone Omni 37xx Printer Does Not Print, Printer Paper Jam, Peripherals Device Does Not Work

TROUBLESHOOTING GUIDELINES

Printer Does Not Print

Printer Does Not Print

•Replace the telephone cable that connects the terminal with a cable you know is working correctly.

•If the problem persists, contact your local VeriFone service provider for assistance.

If the printer does not work properly:

•Check all terminal power connections. The internal thermal printer receives power directly from the Omni 37xx terminal. The green power-on indicator light must be ON.

•Check to make sure the paper roll cover is properly latched.

•If the green power-on indicator is blinking on and off, the printer is out of paper. Open the paper roll cover and install a new roll of printer paper, as described in Install Paper Roll.

•If the problem persists, contact your VeriFone distributor or service provider.

Printer Paper Jam

If paper jams up inside the printer:

•Press the button on the side of the terminal to unlatch the paper roll cover, then open the cover.

•Remove the damaged paper from the paper roll and clear the feed mechanism.

•Re-install the roll of printer paper, as described in Install Paper Roll.

•If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper.

WARNING

See To Install a Paper Roll.

Poor-quality paper may jam the printer. For high-quality VeriFone paper, refer to the Accessories and Documentation section.

Peripherals

Device Does

Not Work

If any of the peripheral device (PIN Pad, Smart Card Reader, or Bar Code Wand) does not work properly:

•Check the power cable connection to the peripheral device.

•Check that the device connected to the serial port has power and is functioning properly. If possible, perform a self-test on the device in question.

•The cable connecting the optional device to the Omni 37xx terminal serial port may be defective. Try a different serial cable.

•If the problem persists, contact your local VeriFone representative for assistance.

See Connect Optional Device(s).

34OMNI 37XX INSTALLATION GUIDE