Manuals / Vertical Communications / Communications / Cordless Telephone

Vertical Communications 8112S Holding Calls, ∙ To place a call on hold, ∙ To retrieve a held call

Models: 8124S SCS 8212N 8112N 8112S 8212S

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GCA70–313Placing Calls On Hold

4	Placing Calls On Hold

4.1Holding Calls

You can place a call on hold and pick it back up a short time later. With a regular hold, you can pick up the held call at your telephone or another user can pick up the call. With an exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to it. The Hold feature also allows you to answer and place on hold a call that is on a line that does not appear at your telephone (a call that is parked or transferred to you, for instance).

After a call has been on hold for a period of time (set by the system installer), the system will cause a one-second tone burst to sound at your telephone, and speed up the flash rate of the line button light. If the call is on exclusive hold, it will revert to manual hold after this hold recall time period.

When you answer a call on a group intercom and place it on hold, the system keeps the call on hold on the group intercom. This means that you can pick up this call at any station that has access to the group intercom.

∙To place a call on hold,

1.Press HOLD.

∙To retrieve a held call,

1.Press line button of the held call (with flashing light),

—OR—

press TAP.

NOTE: Pressing the TAP button always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding.

Station User's Guide 4 – 1

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Vertical Communications 8112S, SCS 8212N, 8124S, 8112N Holding Calls, ∙ To place a call on hold, ∙ To retrieve a held call

Contents

DXP, DXP Plus, and FX Series Digital Communications System O 9 0 0 Contents Using The Other Telephone Features Conferencing CallsOperating Your Telephone With a DSS/BLF Console Troubleshooting Your Telephone This page remains blank intentionally Using This Guide Sending And Receiving Non-Verbal MessagesProgramming Your Telephone Troubleshooting Your Telephone OverviewAppendix a Quick Reference Guide Using Your Speakerphone Speakerphone User Guidelines Impact SCS 8212S Speakerphone Impact 8112N Telephone Knowing Your Telephone’s Functions Speaker not available on 8112N and 8212N Volume ControlSpeaker Button not available on 8112N and 8212N TAP ButtonUnderstanding What the Lights Mean Next to a fixed feature or programmable feature buttonNext to a line button Next to an Intercom buttonAbove the Speaker button Above the Mute buttonAbove the Shift button Adjusting The Telephone Pedestal Models 8212S and 8212N only This page remains blank intentionally Answering Calls ∙ When you hear intercom ringing two short ring burstsAnswering Outside Calls Answering Intercom Calls∙ You can respond to a Sohva in one of two ways Answering Subdued Off-Hook Voice Announcement Sohva CallsMaking Calls Making CallsDialing Automatically While on hook, press speed dial number on dial pad Redialing a Previously Dialed Number Dialing Manually∙ To dial an outside number manually ∙ To automatically redial the last dialed number∙ To later redial the saved number Using Line Groups ∙ To cancel the automatic redial feature∙ To access line groups Waiting For a Line Queuing ∙ To cancel line group queuingMaking Intercom Calls ∙ To queue for a line group∙ To tone call automatically ∙ To manually cause the other telephone to ring∙ To voice announce manually ∙ To voice announce automatically∙ To camp on at any busy station ∙ When you hear five short tone burstsGCA70-313 Making Calls ∙ To cancel call waiting ∙ To activate call waiting when you hear a busy toneMaking a Subdued Off-Hook Voice Announcement Sohva This page remains blank intentionally Holding Calls ∙ To place a call on hold∙ To retrieve a held call ∙ To place a call on exclusive hold ∙ To retrieve an exclusive hold∙ To retrieve a held call at another station Press Intercom Parking Calls ∙ To park a call using a preprogrammed Park button∙ To park a call ∙ To retrieve a parked callThis page remains blank intentionally Transferring Calls-Screened Transferring Calls∙ To transfer an unscreened call to another system telephone Transferring Calls-UnscreenedMaking a Hot Transfer ∙ To make a hot transfer to another telephone in the systemPress TRANSFER/CONFERENCE This page remains blank intentionally Conferencing Telephones Together Conferencing CallsConferencing Calls GCA70-313 Telephone Features Using The OtherBlocking Voice-Announce Calls ∙ To block voice-announced calls Press Intercom∙ To divert calls to the designated station Diverting Incoming Calls To Another Station∙ To cancel call forwarding Press Intercom Forwarding Calls∙ To forward your calls Muting Your Telephone Not available on 8112N telephone ∙ To cancel group listening∙ To activate group listening while on a call ∙ To mute your telephone∙ To disable the DND condition ∙ To enable DNDSetting The Volume Control GCA70-313 Using The Other Telephone Features Setting Your Personal Ringing Tones Using Background Music ∙ To turn the music on Press Intercom∙ To turn the music off Press Intercom Using The Imist Module Using The Messaging Feature Sending And ReceivingNon-Verbal Messages Lighting The Message-Waiting Light ∙ To turn on LCD messaging Press Intercom Sending LCD MessagesThis page remains blank intentionally Programming For Speed Dialing ProgrammingStoring Speed Dial Numbers ∙ To store an intercom number at a DSS button Press Intercom Storing DSS NumbersStoring Feature Buttons ∙ To create a feature access button Press Intercom ∙ To store a fixed Response Message button Press Intercom Storing The Response Message ButtonOperating Your Telephone With a DSS/BLF Console Operating Your Telephone With a DSS/BLF ConsoleAccessing The Button Levels Troubleshooting Your Telephone Symptom Possible CauseIntercom then dial # This page remains blank intentionally Index Index GCA70-313 GCA70-313 Index Waiting For a Line Feature Enable Code Disable Code Button Mnemonic Appendix aQuick Reference Guide 91-99 Feature Enable Code Disable Code71-77 65-68Feature Enable Code Pick Up Last Line Broker’s Mode Feature Enable Code100 Saved Number Redial Dial Saved Number TAP Dialing CodePage Page Page Page Page Charlottesville, Virginia