5 | Transferring Calls |
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5.1Transferring Calls—Screened
You can answer a call at your telephone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.
If the telephone to which you are transferring the call is busy, you must recover the call yourself or choose one of several options that may be available at your station. Also, if a transferred call is not answered after a certain length of time (as set by the installer), it recalls to your telephone. Again, you have several options for servicing the returning call.
∙To screen and transfer a call to another telephone in the system,
1.Answer call.
2.Press TRANSFER/CONFERENCE (call is placed on hold).
3.Dial extension number of station to receive transfer, or press DSS button for that station.
4.When intercom party answers, announce call.
5.Hang up the handset (call is transferred), or if in speakerphone mode, press SPEAKER to disconnect.
The intercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone will ring with the transferred call after you hang up.
Station User's Guide 5 – 1
