B. Frequently asked questions
Q What if I forget my password?
A After the administrator's password is assigned, every access to Network Camera needs authentication. If you are one of the managed users, you have to ask the administrator for the password. If you are the administrator, there is no way to recover the root password except for restoring factory default. Refer to Appendix A for the procedures.
Q Why can I not watch video from Network Camera after it is authenticated? A There are many possible scenarios regarding this problem,
1.If you have just installed Network Camera and are unable to watch the video, check if the heartbeat LED is blinking or the lens cap is removed. If the heartbeat LED is dim, perform the software installation again.
2.If Network Camera is well installed and you are accessing Network Camera for the first time using Internet Explorer, adjust the security level of Internet Explorer to allow installation of
3.If the problem still exists after adjusting, and the message over the image window is showing "connecting", the network traffic may be too crowded.
Q What is the
AThe
Q Why is the timestamp different from the system time of my PC or notebook?
A The timestamp is based on the system time of Network Camera. It is maintained by a
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