Manuals / VTech / Communications / Cordless Telephone

VTech CS6124-11, CS6124-2 The answering system does not respond to remote commands, Appendix

Models: CS6124-21

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Appendix

Troubleshooting

The answering system does not respond to remote commands..

•Make sure your remote access code is correct (page 23).

•Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

•There may be interference on the telephone line you are using. Press the dialing keys firmly when dialing.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work..

•Make sure your computer is powered on.

•Make sure your Internet connection is working properly.

•Make sure that the software is installed and running for your nontraditional telephone service.

•Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

•In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

•If you are using a firewall, it may prevent access to your nontraditional telephone service.

Contact your service provider for more information.

Common cure for electronic equipment..

•If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not respond, try the following (in the order listed):

1.Disconnect the power to the telephone base.

2.Disconnect the battery on the cordless handset.

3.Wait a few minutes before connecting power to the telephone base.

4.Install the battery again and place the cordless handset in the telephone base.

5.Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute for this to take place.

Appendix

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VTech CS6124-11 The answering system does not respond to remote commands, Common cure for electronic equipment, Appendix

Contents

w w w.v t e c h c a n a d a . c o m Online user’s manualModels CS6124/CS6124-11 CS6124-2/CS6124-21 CS6124-31 Congratulations Answering system operation . . 26 Answering system and Table of contentsTable of contents IndexGetting started Parts checklistWall mounting optional Telephone base and charger installationGetting started 1 Plug the battery connector securely into the socket Battery installationBattery charging Install the battery as shown belowFLASH Handset layoutGetting started CHARGE lightMENU/SELECT OFF/CANCELGetting started Handset layoutX/DELETE Telephone base layoutVOLUME Getting startedRinger volume handset Telephone settingsUsing the menu Ringer volume telephone baseTo select a language To manually turn off these indicatorsLCD language Clear voicemailSet date/time, then press MENU/SELECT To change the settingKey tone Set date and timeMENU/SELECT Dial modeHome area code WebsitePredial a call VolumeTelephone operation Make a callTo silence the handset ringer Temporary ringer silencingTemporary tone dialing Find handsetMultiple handset use for multi-handset models only To access a number in the directory while on a callTo access a number in the call log while on a call To access a number in the redial list while on a callDirectory Redial listReview and dial from the redial list Delete a redial entryAdd contact Add a directory entryTelephone operation DirectoryReview. Press MENU/SELECT again Review and dial from the directoryAlphabetical search To start an alphabetical searchEdit number Edit a directory entryDelete a directory entry Telephone operationTelephone operation About caller IDCall log Information about caller ID with call waitingTelephone operation Missed call indicatorMemory match Review and dial from the call logSave a call log entry to the directory View dialing optionsTelephone operation To delete all entries Delete the call log entriesCall log display screen messages To delete an entryAnswer ON/OFF Answering system settingsAnswering system setup To turn this feature on or offAnswering system settings Remote access codeNumber of rings Message alert toneVoice language Recording timeAnswering system settings Play or delete your own announcement 6. The screen displays Recording.... . Stop 5. Press 5 when finishedAnnouncement Record your own announcementAnswering system and voicemail Answering system operationMessage capacity To play messages with the telephone base New message indicationCall intercept Message playbackTo delete all messages with a handset Delete all messagesRecord, play or delete memos To delete all messages with the telephone baseDescription Message window displaysAnswering system operation Window displayAnswering system operation Remote accessDisplay screen messages AppendixTelephone base light Handset and telephone base indicatorsHandset screen icons Handset lightAppendix BatteryAppendix I cannot dial out TroubleshootingMy telephone does not work at all There is no dial toneMy handset beeps and is not performing normally Low battery shows on the handset screenThe telephone does not ring when there is an incoming call The CHARGE light is offThere is interference during a telephone conversation My calls fade out when I am using the cordless handsetI hear other calls when using the telephone My caller ID features are not working properlyTroubleshooting Out of range or no pwr at base shows on the handset screenand New voicemail show on the handset display and I don’t know why I cannot retrieve voicemail messagesThe messages on the answering system are very difficult to hear The outgoing announcement is not clearThe answering system does not record messages I cannot hear any messages from the handsetAppendix The answering system does not respond to remote commandsCommon cure for electronic equipment TroubleshootingSAVE THESE INSTRUCTIONS Important safety instructionsAppendix safety, take caution when using electrical appliances during storms Precautions for users of implanted cardiac pacemakersMaintenance Operating rangeThe RBRC seal About cordless telephonesAppendix What is not covered by this limited warranty? Limited warrantyWhat does this limited warranty cover? How long is the limited warranty period?What must you return with the Product to get warranty service? Limited warranty continuedPlease retain your original sales receipt as proof of purchase How do you get warranty service?FCC Part 68 and ACTA FCC, ACTA and IC regulationsAppendix FCC PartFCC, ACTA and IC regulations continued Technical specificationsAppendix D Date IndexIndex All rights reserved. Version 7 03/12