Manuals / VTech / Communications / Cordless Telephone

VTech CS6124-11, CS6124-21, CS6124-31 Answering system does not respond to remote commands

Models: CS6124-11 CS6124-31 CS6124 CS6124-2 CS6124-21

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Appendix

Troubleshooting

The answering system does not respond to remote commands..

•Make sure your remote access code is correct (page 23).

•Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

•There may be interference on the telephone line you are using. Press the dialing keys firmly when dialing.

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work..

•Make sure your computer is powered on.

•Make sure your Internet connection is working properly.

•Make sure that the software is installed and running for your nontraditional telephone service.

•Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.

•In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply.

•If you are using a firewall, it may prevent access to your nontraditional telephone service.

Contact your service provider for more information.

Common cure for electronic equipment..

•If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not respond, try the following (in the order listed):

1.Disconnect the power to the telephone base.

2.Disconnect the battery on the cordless handset.

3.Wait a few minutes before connecting power to the telephone base.

4.Install the battery again and place the cordless handset in the telephone base.

5.Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute for this to take place.

Appendix

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VTech CS6124-11, CS6124-2 Answering system does not respond to remote commands, Common cure for electronic equipment

Contents

Online user’s manual Congratulations Table of contents Index Appendix Display screen messages Handset and telephone base Getting started Parts checklist Wall mounting optional Telephone base and charger installation Battery charging Battery installation Charge light Handset layout MENU/SELECT Delete Telephone base layout Ringer volume handset Telephone settingsUsing the menu Ringer volume telephone base To select a language To manually turn off these indicatorsLCD language Clear voicemail Set date/time, then press MENU/SELECT To change the settingKey tone Set date and time Home area code Dial modeWebsite Telephone operation Temporary tone dialing Temporary ringer silencingFind handset Chain dialing Multiple handset use for multi-handset models only Directory Redial listReview and dial from the redial list Delete a redial entry Add a directory entry Review. Press MENU/SELECT again Review and dial from the directoryAlphabetical search To start an alphabetical search Delete a directory entry Edit a directory entry Call log About caller IDInformation about caller ID with call waiting Memory match Missed call indicatorReview and dial from the call log Save a call log entry to the directory View dialing options Call log display screen messages Delete the call log entries Call screening Answering system settingsAnswering system setup Answer ON/OFF Number of rings Remote access codeMessage alert tone Voice language Recording time Record your own announcement AnnouncementPlay or delete your own announcement Answering system and voicemail Answering system operationMessage capacity To play messages with the telephone base New message indicationCall intercept Message playback To delete all messages with a handset Delete all messagesRecord, play or delete memos To delete all messages with the telephone base Window display Description Message window displays Command Function Remote access Display screen messages Appendix Telephone base light Handset and telephone base indicatorsHandset screen icons Handset light Battery needs charging when Battery Cannot dial out TroubleshootingMy telephone does not work at all There is no dial tone My handset beeps and is not performing normally Low battery shows on the handset screenTelephone does not ring when there is an incoming call Charge light is off My caller ID features are not working properly Hear other calls when using the telephoneHear noise on the cordless handset and the keys do not work Cannot retrieve voicemail messages Out of range or no pwr at base shows on the handset screen Messages on the answering system are very difficult to hear Outgoing announcement is not clearAnswering system does not record messages Cannot hear any messages from the handset Common cure for electronic equipment Answering system does not respond to remote commands Important safety instructions Maintenance Precautions for users of implanted cardiac pacemakersOperating range Rbrc seal About cordless telephones What does this limited warranty cover? Limited warranty How do you get warranty service? FCC Part FCC, Acta and IC regulations Industry Canada Technical specifications Index Index All rights reserved. Version 7 03/12