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TROUBLESHOOTING TABLES
If you encounter problems with your Graphire tools or tablet, refer to the following tables. Your problem may be described here, and you can try the solution offered. Be sure you refer to the Read Me file for the latest information updates.
For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport and follow the links to the FAQs.
CONNECTION PROBLEMS
The computer does not have a Bluetooth connection.
If your computer does not have
Wacom suggests the use of adapters supporting Bluetooth Specification v1.2 or later for improved performance.
After pressing the power button, the power indicator light glows steadily for two to five seconds and then switches off.
The tablet was previously paired to a computer but could not connect to that computer. Check the following:
If the tablet was previously paired to a computer and you now want to use it on a different computer, you must first pair it with that new computer. See establishing a Bluetooth connection.
If the tablet was previously working on your computer but works no longer, check the configuration of your Bluetooth connection:
•If you are using a
•Test your computer’s Bluetooth support with a Bluetooth mouse or keyboard.
•Open the Bluetooth control panel and make sure the tablet was not disconnected.
•Move the tablet closer to the antenna and make sure there are no metal or other high density obstructions in the line of sight between the tablet and Bluetooth antenna.
•Repeat the process of pairing your tablet to the computer. See establishing a Bluetooth connection.
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