Whirlpool MH6110XE If You Need Assistance or Service, Before calling for assistance, Problem

Models: MH6110XE

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If You Need Assistance or Service

This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See the “ANote to You” section.) This information will help us respond properly to your request.

1. Before calling for assistance . . .

Performance problems often result from little things you can find and fix without tools of any kind. Please check the chat-l below for problems you can fix. It could save you the cost of a service call.

PROBLEM

Nothing will operate

The microwave oven will

not run

Microwave cooking times seem too long

The Display shows a time counting down but the oven is not cooking

POSSIBLE CAUSE

The unit is not wired into a live circuit with the proper voltage.

A household fuse has blown or a circuit breaker has tripped.

The electric company has experienced a power failure.

You are using the oven as a timer.

The door is not firmly closed and latched.

You did not touch START/ ENTER.

You did not follow directions exactly.

An operation that was pro- grammed earlier is still running.

The electric supply to your home or wall outlets is low or lower than normal.

The Cook Power is not at the recommended setting.

Larger amounts of food need longer cooking times.

The oven door is not closed completely.

You have set the controls as a minute timer.

SOLUTION

Contact a qualified Whirlpool service technician to wire unit into a live circuit with the proper voltage. (See Installation Instructions.)

Replace household fuse or reset circuit breaker.

Check electric company for a power failure.

Touch TIMER OFF to cancel the Minute Timer.

Firmly close and latch door.

Touch START/ENTER.

Check instructions for the function you are operating.

Touch OFF/CANCEL to cancel previous programming.

Your electric company can tell you if the line voltage is low. Your electrician or service technician can tell you if the outlet voltage is low.

Check the “Microwave cooking chart” in the “Cooking Guide” section.

Allow for more time when cooking more food at one time.

Completely close oven door.

Touch TIMER OFF to cancel the Minute Timer.

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Whirlpool MH6110XE If You Need Assistance or Service, Before calling for assistance, Problem, Possible Cause, Solution