Whirlpool MHEI IRD Requesting Assistance or Service, If you need assistance, If you need service

Requesting Assistance or Service

Before calling for assistance or service, please check “Troubleshooting” on pages 45-46. It may save you the cost of a service call. If you still need help, follow the instructions below.

1. If you need assistance* . ..

Call our toll-free telephone number. Dial toll-free from anywhere in the U.S.A.:

w1-800-44-ROPER (l-800-447-6737)

Ea

and talk with one of our

trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.

For further information, write to:

Mr. William Clark

Consumer Assistance Representative

Roper Brand Appliances

2000 North M-63

Benton Harbor, Ml 49022-2692

Please include a daytime phone number in your correspondence.

3.If you are not satisfied with how the problem was solved .. .

l Contact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry.

l Contact MACAP only when the dealer, authorized servicer, and Roper Brand Appliance warrantor have failed to resolve your problem.

Major Appliance Consumer Action Program 20 North Wacker Drive

Chicago, IL 60606

l MACAP will in turn inform us of your action.

2. If you need service* .. .

Contact the dealer from whom you pur- chased the appliance or the

authorized servicer in your SERVICE area. For help finding an

authorized servicer in your

&Iarea, call our toll-free tele- phone number in Step 1.

*When asking for help or service:

Please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 3.) This information will help us respond properly to your request.

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