Manuals / Xerox / Computer Equipment / Printer

Xerox 5655, 5645, 5675 Xerox Welcome and Support Centre, Document Jams, Locating the Serial Number

Models: 5645 5655 5638 5687 5675 5665

1 38

Download 38 pages 40.22 Kb

Page 38

Document Jams

Troubleshooting

3	Document Jams
	¾ Remove all the documents from the

document handler and document glass as instructed.

¾ Re-order the documents as at the start of the job and reload. The documents will be recycled automatically to recover the job.

If you are unable to clear the fault, refer to the next section to contact your local Xerox Welcome and Support Centre for assistance.

Xerox Welcome and Support Centre

If the difficulty persists, contact the Xerox Welcome and Support Centre. The Welcome and Support Centre will want to know the following information: The nature of the problem, the Machine Serial number, the fault code (if any) plus the name and location of your company.

Locating the Serial Number

1	¾ Press the [Machine Status] button on
	the control panel.

2	¾ The Machine Information
	¾ The Machine Information
	screen displays.
	¾ Select the [Faults] tab to see
	details of recent faults,
	together with fault codes.
3	¾ Select [Machine Details] to


	display the Customer
	Support Number for the
	Welcome and Support
	Centre and the Machine
	Serial Number.
	NOTE: The serial number can also be found on a metal plate inside the front door.

Page 34

Quick Use Guide

Image 38

Xerox 5655, 5645 Xerox Welcome and Support Centre, Document Jams, Locating the Serial Number, ¾ Select Machine Details to

Contents

MAXIMISE YOUR PRODUCTIVITY WorkCentre 5632/5638/5645/5655/5665/5675/5687Quick Use Guide 604P19210C2008 Xerox Corporation. All rights reserved Prepared by Xerox GKLS European Operations Bessemer RoadWelwyn Garden City Hertfordshire AL7 1BU ENGLAND Troubleshooting ContentsMaintenance WelcomeQuick Use Guide Table of ContentsPage Welcome System Administration CD CD1NOTE This CD is not required during installation IntroductionCustomise Image Size and Placement FeaturesOverview of Features at the Machine Use Digital Features to Simplify your Work ProcessFax Documents Optional Overview of Features at the WorkstationCentreWare Internet Services CentreWare Print DriversStandard Safety and LegalAgency WorkCentre Options Product OverviewWorkCentre Overview Control PanelPage Product Overview Electronic Pre Collation EPC MemoryFinishing Devices High Volume FinisherHigh Volume Finisher with Booklet Maker Basic Office FinisherProfessional Finisher High Volume Finisher with Booklet MakerBasic Office Finisher Office Finisher Advanced Office Finisher NOTE Double Staple is not available with the Basic Office FinisherQuick Use Guide Product OverviewPage Power Saver Indicator FeaturesAccess Getting StartedTo power OFF Power On or OffTo power ON NOTE Paper trays 1 and 2 are fully Loading PaperGetting Started NOTE For paper trays 1 and 2, ensure theNOTE Documents are only scanned once Copy features includeMaking Copies Getting Started Copying an ID CardNOTE Side 1 of the card is only scanned once Saving for Reprint NOTE Documents are only scanned onceReprinting Saved Jobs Getting StartedSending an Embedded Fax Fax features includetime, however only one service can be enabled for use ¾ Load the documentstime, however only one service can be enabled for use Sending a Server FaxFax features include Getting StartedSending an Internet Fax Internet Fax features includeNOTE You may need to select All Services first to access the Internet ¾ Select Internet Fax¾ Select Network Scanning Network Scanning features includeScanning a Document to a File Getting StartedNOTE Documents are only scanned once E-mail features includeSending an E-mail NOTE Instructions may vary depending Print features includePrinting from a PC on the application being used¾ Select Properties LAN fax features includeSending a LAN Fax NOTE Instructions may vary dependingSystem Administration CD CD1 Printing with Internet ServicesInternet Services features include ¾ Click on Submit JobTo Log Off ¾ To Log On when the InternalLogging On / Logging Off Getting Started Customising your MachineSystem Management Tools include Further Assistance Access the Job QueueAccess the on-line Help For additional HelpCustomer Replaceable Units MaintenanceConsumables Staple CartridgesVelocity Transport Glass Cleaning the MachineDocument Glass and Constant Touch Screenfor the Welcome and Support Maintenance¾ Select Machine Details Further AssistanceQuick Use Guide MaintenancePage Paper Jams TroubleshootingFault Clearance Locating the Serial Number Xerox Welcome and Support CentreDocument Jams Welcome and Support