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Xerox 721P83071 Xerox customer resources, Xerox support services, Xerox Customer Support Center

Models: 721P83071

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6. Xerox customer resources

6. Xerox customer resources

This chapter references the many resources available to Xerox customers in the U.S. If the resource you need is not listed in this chapter, contact your site representative.

Xerox support services

Xerox provides many services in support of your laser printing system (LPS). These services include the following:

·Xerox Customer Support Center

·Customer Service Support Center

·Xerox Font Center

·Xerox Customer Documentation Catalog

·Xerox Documentation and Software Services (XDSS)

·Xerox Supplies Order Service.

Detailed information about these services follows.

Prior to installation, your Xerox site representative is available to answer your questions about the products, services, or billing. However, if you need assistance in resolving application-related problems or questions, contact your local Xerox systems analyst or call the Xerox Customer Support Center (XCSC).

Xerox Customer Support Center

The XCSC is available to address your software and applications problems or to direct you to the appropriate documentation.

The key to effective use of the XCSC is correct identification of the problem. Before calling the center, it is helpful to have the following information available:

·A list of any error messages

·An explanation of how output is different from what was expected

·Whether the symptoms follow a consistent pattern or occur randomly

·A list of special conditions that may have an effect on the system, such as:

ÐNew applications

ÐChanges made to the host system (that is, system software)

ÐRecent service performed on the LPS

ÐWhether the application printed properly on the LPS prior to the problem.

XEROX 4635 LASER PRINTING SYSTEM PRODUCT REFERENCE

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Xerox 721P83071 manual Xerox customer resources, Xerox support services, Xerox Customer Support Center

Contents

XEROX Xerox 4635 Laser Printing System Product ReferenceXerox Corporation 701 S. Aviation Boulevard El Segundo, CA DEC and VAX are trademarks of Digital Equipment CorporationNumber Related publicationsPublication XEROX 4635 LASER PRINTING SYSTEM PRODUCT REFERENCE 4635 LPS overview Table of contentsIntroduction Basic concepts5. Product differences/user considerations 3. 4635 LPS hardware components4. 4635 LPS software components TABLE OF CONTENTSGlossary 6. Xerox customer resourcesAppendices IndexPage Introduction 4635 LPS Product ReferenceAbout the reference set 4635 Laser Printing System document set· Command syntax for operator and system administrator procedures · LPS basic components and options Document conventions bold1.4635 LPS overview 4635 LPS Software9-track magnetic tape drive Input enablement deviceOptions 18-track cartridge tape driveExpanded bitmap memory 5.25-inch floppy disk driveExpanded disk memory Bar code readerEthernet workstations Ethernet graphic scannersClearance requirements 4635 LPS specificationsEquipment dimensions Environmental requirements4635 LPS Installation Planning Guide Heat dissipation, optional peripheralSystem controller 4635 LPS featuresLPS connection PC UIPrinter Paper handling FormsFonts Printed formatTypes of output Page LPS overview Basic conceptsLPS system disk storage and memory System controllerLPS interfaces Xerographic subsystem PrinterImaging subsystem LPS production process overview InputXEROX 4635 LASER PRINTING SYSTEM PRODUCT REFERENCE Figure 2-3. 4635 input optionsBASIC CONCEPTS Special processing Types of dataOutput Job source library JSL filesFigure 2-5. Character spacing examples FontsFigure 2-4. Character spacing · Landscape · Portrait · Inverse landscape · Inverse portrait Page 3.4635 LPS hardware components Major componentsSystem controller hardware components Figure 3-2. 4635 system controller Figure 3-3. System controller panel Figure 3-4 shows the 4635 LPS PC UI Figure 3-4. PC UI Printer hardware components 4635 printerOptional bypass transport Optional input enablement device Sample tray Purge tray Printer control consoleFigure 3-7. 4635 LPS with optional bypass transport Figure 3-8. Printer control consoleAttention alarm Attention lightLPS operating system 4635 LPS softwarecomponents Operating System Software functional description Figure 4-1. Major LPS processing tasksOperator communication Software Printer SoftwareUser Interface Software and User Dialog Software Report RPT task Works in connection with the Input taskXerox Pen Plotter Interface XPPI/DCF Optional host-resident software packagesXerox Printer Access Facility Host Forms Description LanguageXerox Print Services Manager 5. Product differences/user considerations LPS compatibility and comparisonUsing your 4635 as a backup LPS Will this 4050/4090 V3.5 job print on my Job features fromResults when run on 4635 V3A V3A?Table 5-2. Will this 4650 V3.5 job print on my 4635 V3A? Job features fromResults when run on 4635 V3A 4650Table 5-3. Will this 4850 V3.7 job print on my 4635 V3A? Job features fromResults when run on 4635 V3A 4850Will this 9790 V2 print on my 4635 V3A? Job features fromResults when run on 4635 V3A 9790Will this 8790 V2 print on my 4635 V3A? Job features fromResults when run on 4635 V3A 8790Checking paper sizes and special stocks Table 5-7. Specialty paper and stock for the LPS Comparing LPS print job resolution Checking JDL compatibilityCommand Checking PDL compatibilityTable 5-10. PDL parameters and commands not accepted by the 4635 LPS ParameterParameter Table 5-11. PDL command parameters unique to the LPSCommand LPS comparison DJDEsLPS product comparison table LPS product comparison table continued Feature 4635 LPS user considerations 4635 LPS edgemarkingFigure 5-1. Edgemarking a portrait page Figure 5-2. Edgemarking a landscape pageRegistration shift and skew Figure 5-3. Landscape orientation shift and skew 8.5 by 11 inchesFigure 5-4. Portrait orientation shift and skew 8.5 by 11 inches Paper sizeSystem page size Deletions Error messagesVirtual page size Print Darkness Pitch modes Switching paper size and feed modesInterpolation and scanned images Pitch modeLAN support Cleaning time between pitch mode changesXerox Customer Support Center Xerox support services6. Xerox customer resources Customer Service Support Center Xerox ConnectionXerox Customer Documentation Catalog Xerox Documentation and Software ServicesXerox Font Center Xerox Supplies Order Service Master audit directory A. 4635/4635MX Audit log recordOverview Type Master audit directory recordDescription LengthAudit log data Log header recordLength DescriptionType CommentsPage detail record Description Waste management detail recordTable A-4. Waste management detail record TypeOperations log data record Dates Error flagsStrings Record type codesPrimary codes Audit flagsCompletion status codes Key audit report calculations Secondary codesGlossary File copied to a storage medium for safekeeping in case the compiler Printing on both sides front and back of a page. See also form Computer accessed by users which serves as a source of high line legallibrary feedIn the Xerox printing systems environment, a formatted page that Source file converted into machine language binary code On systems with XPAF, a job that is sent directly from a host to a operator commandedgemarking raster cluster staticMagnetic disk storage medium, usually of large capacity, that is Device equipped with a keyboard and connected to a computer turnaround wildcarding weightwildcard writeAcronyms CSI command status interface CSR customer service representative EPBIX enhanced page buffer interface IOM image output module microprocessor unit ROS raster output scanner RTC real-time clock XPSM Xerox Print Services Manager XMS xerographic mode switching XNS Xerox Network SystemsXPAF, XPF Xerox Printer Access Facility XJCF Xerox Job Control Facility XMP xerographic mode persistenceIndex NumeralsP paper S sample X Xerox