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Xerox N17b manual Troubleshooting, Diagnostic Message Display, Printer Operation Problems

Models: N17b N17

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Troubleshooting

Troubleshooting

Diagnostic Message Display	7-2
Printer Operation Problems	7-3

Chapter 7: Troubleshooting ❖ 7-1

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Xerox N17b manual Troubleshooting, Diagnostic Message Display, Printer Operation Problems

Contents

Version User GuideThe Xerox DocuPrint N17 and N17b Network Laser PrintersNotice Table of Contents Chapter 3 Using the Control Panel Chapter 5-17Chapter ChapterTOC-4 DocuPrint N17/N17b User Guide User Documentation Roadmap Getting StartedInstalling Your Printer DocuPrint N17 and N17b ModelsDocuPrint N17 and N17b Models Printed Documentation User Documentation Roadmap•Technical Information Guide •Quick Network Install Guide•System Administrator Guide DocuPrint N17 Product CDUsing the CDs The documentation on the Product CD is provided as PDF files, which are opened in Adobe Acrobat Reader How Much of This Book Must Read? Figure 1.1 Major printer components Printer ComponentsFront View Rear ViewInstalling Your Printer Installing Your Printer1-8 DocuPrint N17/N17b User Guide •Chapter 2 of this guide provides some direction on how to install your DocuPrint N17 drivers and CentreWare software. More information is provided on the CD Printing a Configuration Sheet Test Menu Config SheetMenus Test Menu Installing CentreWare and Drivers Printer Management Software and DriversUsing CentreWare DP with the DocuPrint N17 Driver FeaturesTable 2.1 CentreWare DP key features and benefits Using CentreWare DP with the DocuPrint N17Feature BenefitTable 2.2 DocuPrint N17 PCL printer drivers DocuPrint N17 PCL Printer DriversEnvironment Printer DriverDocuPrint N17 PostScript Printer Drivers DocuPrint N17 PostScript Printer DriversEnvironment Printer DriverDriver Features Secure DriverImage CoverConfiguring Your Drivers Installing CentreWare and Drivers2-8 DocuPrint N17/N17b User Guide The Display Using the Control PanelControl Panel Features Chapter 3: Using the Control PanelFigure 3.1 DocuPrint N17 Control Panel Control Panel FeaturesMenus ReadyProcessing WaitingMenu Options Menu Options3-4 DocuPrint N17/N17b User Guide Chapter 3: Using the Control Panel Figure 3.2 DocuPrint N17 Menu MapMenu Options 3-6 DocuPrint N17/N17b User Guide Chapter 4: Paper Loading and Orientation Paper Loading and OrientationSelecting Paper •Label stock with exposed backing sheets •Glued paper •Paper with special coating•Thermal paper •Carbon paper •Heavily textured paperOutput Bin InputOutput Paper SizeStoring Paper Loading Paper •Do not attempt to load ANY tray during printing•Do not overfill the tray Loading Paper Slide end guide B 2 out to align it with end guide AChapter 4: Paper Loading and Orientation Figure 4.1 Tray 1 paper orientation Top View Loading Paper4-8 DocuPrint N17/N17b User Guide The MBF holds •100 sheets of 20 lb 75 g/m2 paper 4-10 DocuPrint N17/N17b User Guide Loading PaperLoading Paper pageChapter 4: Paper Loading and Orientation Figure 4.2 MBF paper orientation Top View Loading Paper4-12 DocuPrint N17/N17b User Guide 1Standard orientation PCL 2Alternate orientation1 Figure 4.3 MBF envelope and postcard orientationTop View Loading PaperCassette during printing Using the 500-sheetPaper Deck and CassetteIf you are not changing paper size, go to Step Loading PaperChapter 4: Paper Loading and Orientation 4-16 DocuPrint N17/N17b User Guide Figure 4.4 500-sheetPaper Deck paper orientationTop View Loading PaperCapacity Feeder Using the High4-18 DocuPrint N17/N17b User Guide Loading PaperChapter 4: Paper Loading and Orientation Figure 4.5 High Capacity Feeder paper orientationTop View Loading PaperLift the envelope holder Using the Envelope FeederLoading Paper Slide out the envelope supportLoading Paper Push the envelopes gently into the printer. Do not force the envelopes between the last two rollers the two that touch, as this may cause a jam to occurChapter 4: Paper Loading and Orientation Automatic Tray Switching Paper Size/Type Mismatch Paper Size WeightPrinting Duplex Two-SidedPrint Orientation and Control Panel Settings 4-26 DocuPrint N17/N17b User Guide Chapter 5: Clearing Jams and Jam Recovery Clearing Jams and Jam RecoveryWhat Causes a Paper Jam? Paper JamsClearing Paper JamsMessage Description/Corrective ActionTable 5.1 Paper jam messages Table 5.1 Paper jam messages continued MessageDescription/Corrective Action Open Rear Cover MessageDescription/Corrective Action Offset JamChapter 5: Clearing Jams and Jam Recovery Tray 1 Jam Open TrayClearing Paper Jams 5-8 DocuPrint N17/N17b User Guide MBF JamMBF Jam Remove All Paper Clearing Paper JamsClearing Paper Jams Tray 2 Jam with 500-sheetPaper Deck and CassetteChapter 5: Clearing Jams and Jam Recovery Tray 2 Jam Open Tray5-10 DocuPrint N17/N17b User Guide Tray 3 Jam with 500-sheetPaper Deck and CassetteTray 3 Jam Open Tray Clearing Paper JamsTray 2 or Tray 3 Jam with 2,000-sheetHCF 5-12 DocuPrint N17/N17b User Guide messageEnv. Feeder Jam Remove All Envel Clearing Paper JamsOCT Jam 5-14 DocuPrint N17/N17b User Guide Duplex Module JamPaper Jam Open Rear Cover Clearing Paper JamsClearing Paper Jams Paper Exit JamChapter 5: Clearing Jams and Jam Recovery message5-16 DocuPrint N17/N17b User Guide messagePaper Jam Open Front Cover Clearing Paper JamsChapter 5: Clearing Jams and Jam Recovery Paper Size Jam Open Rear CoverClearing Paper Jams 5-18 DocuPrint N17/N17b User Guide Misfeed Jam at StartupTray Jam Open All Trays Clearing Paper JamsOpen the rear cover 5-20 DocuPrint N17/N17b User Guide Chapter 6: Replacing Consumables Replacing ConsumablesReplacing the EP Cartridge Replacing the Fuser Cartridge/BTRReplacing the EP Cartridge Replacing the EP Cartridge6-2 DocuPrint N17/N17b User Guide Chapter 6: Replacing Consumables Replacing the EP CartridgeRemove the new EP cartridge from its wrapper Remove the tape strip6-4 DocuPrint N17/N17b User Guide Replacing the EP CartridgeReplacing the Fuser Cartridge BTR 6-6 DocuPrint N17/N17b User Guide Replacing the Fuser Cartridge/BTRReplacing the Fuser Cartridge/BTR Slide the new fuser cartridge into the printerChapter 6: Replacing Consumables 6-8 DocuPrint N17/N17b User Guide Replacing the Fuser Cartridge/BTRReplacing the Fuser Cartridge/BTR Lift the BTR out of the printerChapter 6: Replacing Consumables Replacing the Fuser Cartridge/BTR Ready6-10 DocuPrint N17/N17b User Guide Chapter 7: Troubleshooting TroubleshootingDiagnostic Message Display Printer Operation ProblemsDiagnostic Message Display Diagnostic Message Display7-2 DocuPrint N17/N17b User Guide Printer Operation Problems Printer Operation ProblemsProblem ActionAction Table 7.1 Printer operation problems continuedProblem Printer Operation ProblemsAction ProblemPrinter Operation Problems Chapter 7: Troubleshooting7-6 DocuPrint N17/N17b User Guide ProblemPrinter Operation Problems ActionChapter 8: References ReferencesFurther References •Maintenance of the DocuPrint N17•Special DocuPrint N17 Features and Options •Printer Specifications•DocuPrint N17 CentreWare Information •DocuPrint N17 Unique Printer Commands•Network Installation Information •DocuPrint N17 Support Information8-4 DocuPrint N17/N17b User Guide Appendix A: CE Declaration A-1 CE DeclarationA-2 DocuPrint N17/N17b User Guide CE DeclarationAppendix A: CE Declaration A-3 CE DeclarationA-4 DocuPrint N17/N17b User Guide Index NumericsIndex IX-2 DocuPrint N17/N17b User Guide