Printer Operation Problems

Printer

Operation

Problems

Consult Table 7.1 for corrective actions when the printer will not print or when the printed output is not what you expect.

Table 7.1 Printer operation problems

Problem

 

 

Action

 

 

 

The printer will not print

 

1. Check with your network administrator to see that the printer is powered up,

at all, or a file sent from

 

connected to the network and that the network is operational.

the client/server will not

 

2. Check Control Panel messages for “Paper Jam,” “Door Open,” etc.

print.

 

 

 

 

 

 

3. If the port (parallel or network) the printer is connected to is disabled, enable

 

 

it. Check the Configuration Sheet for the port you are using to see if the Port

 

 

Enable item in the appropriate Interface Menu is set to On. If it is set to Off, set

 

 

it to On and try again.

 

 

4. If the printer has printed recently, do the following:

 

 

Attempt to print a Configuration Sheet. If it does not print, contact your

 

 

 

dealer or Xerox.

 

 

If the Configuration Sheet prints, check to see that the printer is configured

 

 

 

properly.

 

 

If the printer is configured properly, check the Configuration Sheet to

 

 

 

confirm that the correct PDL is enabled for the port or protocol you are

 

 

 

using.

 

 

If the correct PDL is enabled and the printer continues not to print, contact

 

 

 

your dealer or Xerox.

 

 

 

 

 

 

 

Table 7.1 Page 1 of 4

 

 

 

 

Chapter 7: Troubleshooting 7-3

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Xerox N17b manual Printer Operation Problems, Problem Action

N17b, N17 specifications

The Xerox N17 and N17b are advanced multifunction laser printers that cater to the needs of modern workplaces with versatility and efficiency. Designed to streamline workflows and enhance productivity, these models emphasize impressive performance alongside robust features. The N17 series stands out for its ability to manage various tasks—printing, scanning, copying, and faxing—making it an all-in-one solution for small to medium-sized businesses.

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