Printer Operation Problems
Printer
Operation
Problems
Consult Table 7.1 for corrective actions when the printer will not print or when the printed output is not what you expect.
Table 7.1 Printer operation problems
Problem |
|
| Action |
|
|
| |
The printer will not print |
| 1. Check with your network administrator to see that the printer is powered up, | |
at all, or a file sent from |
| connected to the network and that the network is operational. | |
the client/server will not |
| 2. Check Control Panel messages for “Paper Jam,” “Door Open,” etc. | |
print. |
| ||
|
|
| |
|
| 3. If the port (parallel or network) the printer is connected to is disabled, enable | |
|
| it. Check the Configuration Sheet for the port you are using to see if the Port | |
|
| Enable item in the appropriate Interface Menu is set to On. If it is set to Off, set | |
|
| it to On and try again. | |
|
| 4. If the printer has printed recently, do the following: | |
|
| • | Attempt to print a Configuration Sheet. If it does not print, contact your |
|
|
| dealer or Xerox. |
|
| • | If the Configuration Sheet prints, check to see that the printer is configured |
|
|
| properly. |
|
| • | If the printer is configured properly, check the Configuration Sheet to |
|
|
| confirm that the correct PDL is enabled for the port or protocol you are |
|
|
| using. |
|
| • | If the correct PDL is enabled and the printer continues not to print, contact |
|
|
| your dealer or Xerox. |
|
|
|
|
|
|
| Table 7.1 Page 1 of 4 |
|
|
|
|
Chapter 7: Troubleshooting ❖
