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Zebra Technologies radio frequency identification (rfid) RFID Error Codes and Messages

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Troubleshooting

RFID Error Codes and Messages

11/14/2008 RFID Programming Guide 58978L-008 Rev. A

RFID Error Codes and Messages

In the event of an RFID error, the printer does the following:

• displays an RFID error or status message on the second line of the RFID ERR STATUS

control panel parameter

• returns RFID error codes to the RFID data log (see ^HL or ~HL on page 84 for more

information about the RFID data log)

Table 6 provides the possible problems sorted by the error message, while Table7 on page 66

provides these problems sorted by the error code.

Error and Status Messages

Table 6 shows the possible error and status messages, the corresponding error codes, and the

action required (if any).

Table 6 • RFID Error and Status Message Definitions

Error

Code RFID Error or

Status Message Description/Action Required

8104 ACTIVATE TAG ERR If the problem persists, contact Technical Support.

0405 AFE NOT ON Internal problem with the reader. The Analog Front End is turned

off. Contact Technical Support.

0033 ANT FAILURE Antenna failure. Contact Technical Support.

0025 ANT. BAD/GONE The RFID reader cannot detect the RFID antenna (coupler), or the

antenna (coupler) does not work. Contact Technical Support.

900F ANT. BAD/GONE The RFID reader cannot detect the RFID antenna (coupler), or the

antenna (coupler) does not work. Contact Technical Support.

F003 ANTENNA SEL ERR The printer firmware could not verify that the selected RFID

antenna (coupler) is properly connected.

If selecting the antenna through ZPL, ensure that your printer

supports this feature and that your parameters are correct. If the

problem persists, contact Technical Support.

9401 AUTHEN RDR ERR If the problem persists, contact Technical Support.

8201 AUTHEN TAG ERR Tag not authenticated.

0026 BAD ANT.MUX Internal problem with the reader. Contact Technical Support.

0201 BAD APP END ADD The RFID reader received a command to erase some part of the

flash memory. This typically would happen during a reader

firmware upgrade. Make sure that you download the appropriate

version of reader firmware. If the problem persists, contact

Technical Support.

000A BAD COMMAND The reader received a bad command from the printer. If the

problem persists, contact Technical Support.

Contents

Main 2008 ZIH Corp. Part Number: 58978L-008 Rev. A Proprietary Statement Product Improvements Liability Disclaimer Limitation of Liability Contents Page Page Page Page Who Should Use This Document How This Document Is Organized Page About This Document Contacts Contacts Document Conventions Bubbledot ICG Page Introduction to RFID RFID Overview RFID Label Selection Considering RFID Transponder (Tag) Types Accounting for Transponder Inlay Placement Selecting and Purchasing RFID Labels Performing Label Placement Tests Storing RFID Labels Radio Frequency Interference ZPL Commands for RFID Applications SGD Commands for RFID Applications Page Set Tag Ty pe Set RF Power Levels Perform RFID Transponder Calibration Download Latest Firmware Page RFID Control Panel Parameters PRINT MODE - RFID + RFID TEST QUICK SLOW RESTORE RUN RFID VALID CTR 956 RESET RFID VOID CTR 23 RESET RFID READ PWR 16 RFID WRITE PWR 16 RFID POWER LOW RFID ANTENNA ANTENNA PORT 1 RFID ERR STATUS RFID TAG TYPE CLASS 1 96-BIT 0x112233445566778899001122 Creating Basic RFID Label Formats Create and Send an RFID Label Format To create an RFID label based on a sample label, complete these steps: COPY FORMAT1.ZPL Sample RFID Label Formats RFID Label Format 1Encode a Gen 2 Tag in Hexadecimal RFID Label Format 2Encode a Gen 2 Tag in ASCII RFID Label Format 3Read Data from Tag and Print Data on Label RFID Label Format 4Encode Tag, Read Tag, and Print Data on Label 0data Page RFID Label Format 5Encode a Class 1 64-bit Tag in Hexadecimal RFID Label Format 6Encode Tag, Read Tag, and Return Results to Host Page RFID Antenna Location Page Page Page Page Basic Transponder Characteristics Electronic Product Code (EPC) EPC Fields EPC Structure in RFID Labels , ~ ! @ # $ % ^ & * | . < > / \ : ; EPC Class 1, Generation 2 (Gen 2) Data Content Data and Tag Security Gen 2 Memory Map Page Page Troubleshooting RFID Problems CALIB Page Page RFID Error Codes and Messages Error and Status Messages Page Page Page Page Page 0003 8405 1237 8010 0404 8012 0044 0400 8002 0407 0603 0043 0102 0055 xxxx F004 0103 Page Page Page 8506 0406 8407 9202 Error Codes Page 0036 0037 0038 0039 003A Page Page 0400 0401 0402 0403 0404 Page Page Page Page Page Page Page ZPL II Commands for RFID Page ZPL Overview Printer and Firmware Compatibility Table 8 shows which RFID ZPL commands you can use with different printers and firmware versions. Table 8 Supported Commands Based on Printer and Firmware 58978L-008 Rev. A RFID Programming Guide 11/14/2008 ^RQ onpage 105 Quick Write EPC Data and Passwords * Table 8 Supported Commands Based on Printer and Firmware (Continued) ^HL or ~HL Return RFID Data Log to Host ^HR Calibrate RFID Transponder Position RUN option in the RFID TAG CALIB control panel parameter performs the same a b RFID TAG CALIB Page ^HV Host Verification ^MM Print Mode Page ^RA Read AFI or DSFID Byte Page ^RB Define EPC Data Structure Page ^RE Enable/Disable E.A.S. Bit N = Y = r ^REy,5 ^RF Read or Write RFID Format Page Page Page ^RI Get RFID Tag ID ^RM Enable RFID Motion e Y = N = ^RN Detect Multiple RFID Tags in Encoding Field MULTIPLE TAGS e Y = N = ~RO Reset Advanced Counters c 1 2 3 4 Page ^RQ Quick Write EPC Data and Passwords A = H = E = c ^FD[EPC],[access],[kill] Page ^RR Specify RFID Retries for a Block ^RS Set Up RFID Parameters t p v n e N = a S = D = c s ^RS ^RS Table 9 Supported Tag Types and Default Values (Continued) ^RS,800,,2,P^FS ^RS,800,500,2,P^FS ^RT Read RFID Tag # b n Page ~RV Report RFID Encoding Results ^RW Set RF Power Levels for Read and Write Page ^RZ Set RFID Tag Password and Lock Tag p Page Page ^WF Encode AFI or DSFID Byte r m w Page ^WT Write (Encode) RFID Tag b r m Page ^WV Verify RFID Encoding Operation e Page SGD Commands for RFID Printer and Firmware Compatibility odometer.rfid.valid_resettable odometer.rfid.void_resettable rfid.error.response rfid.position.program rfid.tag.data rfid.tag.test rfid.tag.type Table 10 SGD RFID Printer and Firmware Compatibility (Continued) odometer.rfid.valid_resettable ! U1 setvar "odometer.rfid.valid_resettable" "reset" odometer.rfid.void_resettable ! U1 setvar "odometer.rfid.void_resettable" "reset" rfid.error.response ! U1 getvar "rfid.error.response" RFID OK NO TAG FOUND rfid.position.program ! U1 setvar "rfid.position.program" "15" rfid.reader_1.antenna_port 1 = 2 = ! U1 setvar "rfid.reader_1.antenna_port" "2" rfid.reader_1.power.read ! U1 setvar "rfid.reader_1.power.read" "high" rfid.reader_1.power.single_power ! U1 setvar "rfid.reader_1.power.single_power" "high" rfid.reader_1.power.write Page rfid.tag.calibrate ! U1 setvar "rfid.tag.calibrate" "restore" ! U1 setvar "rfid.tag.calibrate" "run" rfid.tag.data ! U1 setvar "rfid.tag.data" rfid.tag.test ! U1 setvar "rfid.tag.test" "quick" ! U1 setvar "rfid.tag.test" "slow" rfid.tag.type ! U1 setvar "rfid.tag.type" "gen2" rfid.tag.type rfid.tag.type Table 11 Supported Tag Types and Default Values (Continued) RFID Applicator Signals Timing Diagrams for RFID Single Signal Mode Page Double Signal Mode Applicator Interface Connector Pin Configuration Page Page Jumper Configurations and Pinouts for +5 V I/O Operation Pinouts for +24-28 V I/O Operation Page Index A C D E F G H I J S T V W Z