Troubleshooting

 

 

Problem

Solution or Reason

 

1.

Check for Out-of-Media condition or missing

 

 

labels in the middle of a roll.

 

2.

Check for Out-of-Ribbon condition or dam-

 

 

age or previous use of ribbon in middle of the

 

 

roll.

 

3.

Check that the ribbon and label media are

 

 

correctly routed.

Status Indicator is RED

4.

When direct thermal printing, verify that the

 

 

programmed mode (or printer driver) is set for

 

 

direct thermal printing. See the programmer’s

 

 

manual for details.

 

5.

Transmissive sensor is dirty. Clean media

 

 

path.

 

6.

Verify that the print head carriage is closed

 

 

and latched.

 

 

 

980181-001 Rev.C

43

Page 51
Image 51
Zebra Technologies Strata Thermal Printers manual Check for Out-of-Media condition or missing