Problem

I set up my AP+4 as an access point, but the devices I set up on my zoom wireless network cannot access the Internet.

Solution

1 Verify that a wired computer can access the Internet.

•If it cannot, try the following:

a Make sure the associated LAN port LED on the AP+4 front panel is lit.

b Check the TCP/IP settings on the computer (see above, page 78.

c Perform a Release/Renew operation on the computer or reboot.

•If the wired computer can access the Internet, reboot the devices(s) on your wireless network and try to access the Web again.

If you still cannot connect to the Internet wirelessly, go to Step 2.

2 Verify that security is not set on the AP+4 or the client. If it is, ensure that the wireless devices are using the same security settings.

3 Verify that the devices are connected to the correct wireless network and that the signal strength is adequate. (Try repositioning the devices if the signal strength is too low.)

4 In the AP+4 menu pane, select Wireless→Site Survey to view other wireless networks in the area. Then on the Wireless Basic Settings page, select a channel number for your network that is not being used by another network. If possible, try to maintain a 5-channel difference between your network and other nearby networks.

5 If you are using Windows XP with built-in wireless access:

aOn your Windows desktop, click the Start button, then click Control Panel.

Appendix A. Troubleshooting

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