Appendix B
Zoom Customer Support
Please fill in the following information, since it will speed up support if you ever need it.
Product Name __________________________________________
Product Model Number _______________________________
Product Serial Number (see below) _____________________
Date Installed _______________________________________
The serial number is easy to find. For external products, the serial number is located on the bottom of the unit below the barcode. The serial number for internal modems is located below the barcode on the
Customer Support from Zoom
Zoom has a skilled staff of
SmartFacts™ Q&A Search Engine
SmartFacts™ is an automated intelligent database of Frequently Asked Questions (FAQs) about Zoom products. It allows you to search for solutions to your Customer Support questions, by product or via a powerful Keyword Search Engine. If you still cannot find a solution to your question, SmartFacts lets you access our Technicians via email for a response tailored to your questions. SmartFacts provides you with a way to track the history of your problem and to add or change the description without having to enter any information that was previously sent. SmartFacts can even contact you automatically if there is an update to your modem or software that helps to address the question you had. You can access SmartFacts from:
Appendix B. Technical Support | 83 |