Prestige 652 ADSL Security Router

Chapter 29

Troubleshooting

This chapter covers potential problems and the corresponding remedies.

29.1 Problems Starting Up the Prestige

 

Table 16-1 Troubleshooting the Start-Up of Your Prestige

 

 

 

 

PROBLEM

 

CORRECTIVE ACTION

None of the

Make sure that the Prestige’s power adapter is connected to the Prestige and plugged in to

LEDs turn on

an appropriate power source. Check that the Prestige and the power source are both turned

when I turn on

on.

 

 

the Prestige.

Turn the Prestige off and on.

 

 

 

 

 

 

If the error persists, you may have a hardware problem. In this case, you should contact your

 

vendor.

 

 

 

 

 

I cannot

1. Make sure the Prestige is connected to your computer's serial port.

access the

 

 

 

2. Make sure the communications

VT100 terminal emulation.

Prestige via

program is configured correctly.

 

 

the console

 

9600 bps is the default speed on leaving the factory.

The communications software

 

port.

 

Try other speeds in case the speed has been changed.

should be configured as follows:

 

 

 

 

 

 

 

No parity, 8 data bits, 1 stop bit, data flow set to none.

 

 

 

 

29.2 Problems with the LAN LED

 

Table 29-1 Troubleshooting the LAN LED

 

 

PROBLEM

CORRECTIVE ACTION

The LAN LEDs do not

Check your Ethernet cable connections and type (crossover when connecting to a

turn on.

computer or straight-through when connecting to a hub).

 

Check for faulty Ethernet cables.

 

 

 

Make sure your computer NIC (Network Interface Card) is working properly.

 

 

Troubleshooting

29-1