Prestige 652 ADSL Security Router

29.3 Problems with the DSL LED

 

Table 29-2 Troubleshooting the DSL LED

 

 

PROBLEM

CORRECTIVE ACTION

The xDSL LED is off.

Check the telephone wire and connections between the Prestige DSL port and the

 

wall jack.

 

 

 

Make sure that the telephone company has checked your phoneline and set it up for

 

DSL service.

 

 

 

Reset your xDSL line in SMT menu 24.4 to reinitialize your link to the DSLAM.

 

 

29.4 Problems with the LAN Interface

 

Table 29-3 Troubleshooting the LAN Interface

 

 

PROBLEM

CORRECTIVE ACTION

I cannot access the

If the 10M/100M LEDs on the front panel are both off, refer to the Problems with the

Prestige from the

LAN LED section.

LAN.

Make sure that the IP address and the subnet mask of the Prestige and your

 

 

computer(s) are on the same subnet.

 

 

I cannot ping any

If the 10M/100M LEDs on the front panel are both off, refer to the Problems with the

computer on the LAN.

LAN LED section.

 

Make sure that the IP address and the subnet mask of the Prestige and the

 

computers are on the same subnet.

29.5 Problems with the WAN Interface

 

Table 29-4 Troubleshooting the WAN Interface

 

 

PROBLEM

CORRECTIVE ACTION

I cannot get a WAN

The WAN IP is provided after the ISP verifies the MAC address, host name or user ID.

IP address from

Find out the verification method used by your ISP and configure the corresponding

the ISP.

fields.

 

 

29-2

Troubleshooting