Prestige 652 ADSL Security Router

29.8 Problems with the Web Configurator

 

Table 29-7 Troubleshooting the Web Configurator

 

 

PROBLEM

CORRECTIVE ACTION

I cannot access the

Type “admin” in the User Name field. The default password is “1234”. Both fields are

web configurator.

case-sensitive.

 

If you have changed the password and have now forgotten it, you will need to upload

 

the default configuration file (Refer to the Resetting the Prestige section). This

 

restores all of the factory defaults including the password.

 

Make sure that there is not an SMT console session running.

 

Check that you have enabled web service access in SMT Menu 24.11 - Remote

 

Management Control. If you have configured an IP address in the Secured Client IP

 

field, your computer’s IP address must match it. For WAN access, you must configure

 

the Server Access field to WAN only or ALL. Otherwise, the firewall (when activated)

 

blocks all WAN to LAN traffic by default.

 

Your computer’s and the Prestige’s IP addresses must be on the same subnet for

 

LAN access.

 

If you changed the Prestige’s LAN IP address, then enter the new one as the URL.

 

Remove any filters in menu 3.1 (LAN) or menu 11.5 (WAN) that block web service.

 

 

29.9 Problems with Remote Management

 

Table 29-8 Troubleshooting Remote Management

 

 

PROBLEM

CORRECTIVE ACTION

I cannot remotely

Refer to the Remote Management Limitations section for scenarios when remote

manage the

management may not be possible.

Prestige from the

 

When NAT is enabled:

LAN or WAN.

 

 

¾ Use the Prestige’s WAN IP address when configuring from the WAN.

 

¾ Use the Prestige’s LAN IP address when configuring from the LAN.

 

 

 

Refer to the Problems with the LAN Interface section for instructions on checking

 

your LAN connection.

 

 

 

Refer to the Problems with the WAN Interface section for instructions on checking

 

your WAN connection.

 

 

29-4

Troubleshooting