Prestige 782R G.SHDSL Router
Chapter 12
Troubleshooting
This chapter covers potential problems and the corresponding remedies.
TablePROBLEM |
| CORRECTIVE ACTION | |
No LEDs are on when the | Check the connection between the adapter and the Prestige. | ||
Prestige is turned on. | If error persists, it may be a hardware problem. Contact technical support. | ||
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Cannot access the Prestige | 1. Check to see if the Prestige is connected to your computer’s serial port. | ||
via the console port. |
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2. Check to see if the | VT100 terminal emulation. | ||
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| communications |
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| 9600 bps is the Prestige factory default speed. Try | ||
| program is configured | ||
| other speeds in case it has been changed. | ||
| correctly. It should be | ||
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| configured as follows: | No parity, 8 Data bits, 1 Stop bit, No Flow Control. | |
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| Table | |||
| PROBLEM | CORRECTIVE ACTION |
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| Cannot initialize the | Verify the xDSL port/wall jack cable connection. The xDSL LED should be on. If |
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| PVC connection. | not, verify in Menu 24.1 that the Line Status is Down. Wait 10 minutes until the |
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| PVC synchronizes and the field reads Up. If the field does not eventually read Up, |
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| verify in Menu 2 that Service Type (Client or Server) and Transfer Rate are the |
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| same as the peer. If problems persist, check with the telephone company, ISP |
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| and/or the peer router (in a |
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| Cannot connect to a | Check Menu 4 or Menu 11.1 to verify the Encapsulation for the remote node. |
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| remote node or ISP. |
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| Table |
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| PROBLEM | CORRECTIVE ACTION |
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Cannot ping any station on the LAN.
Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a station connected. If it is off, check the cables between your Prestige and the station.
Verify that the Prestige and workstations share the same IP address and subnet mask.
Troubleshooting |