Omni.Net Lite User’s Guide

•Call Hold

•Call Waiting

•Call transfer

•Three-Way Conference

Note: To take full advantage of the supplementary voice services available though the TA's phone ports, you will need to subscribe to the services from your local telephone company.

2.12.4.1 The Flash Key

Flashing means to press the hook for a short period of time (a few hundred milliseconds) before releasing it. On newer telephones, there should be a "flash" key (button) that generates the signal electronically. If the flash key is not available, you can tap (press and immediately release) the hook by hand to achieve the same effect. However, using the flash key is preferred since the timing is much more precise. With manually tapping, if the duration is too long, it may be interpreted as hanging up by the TA.

You can invoke all the supplementary services by using the flash key. Commands for supplementary services are listed in the table below

After pressing the flash key, if you do not issue the sub-command before the default sub- command timeout (2 seconds) expires or issue an invalid sub-command, the current operation will be aborted.

Table 12 Flash Key commands

COMMAND

SUB-COMMAND

DESCRIPTION

 

 

 

Flash

 

Put a current call on hold to place a second call.

 

 

 

Flash

0

Drop the call presently on hold or reject an incoming call which is

 

 

waiting for answer.

Flash

1

Disconnect the current phone connection and answer the incoming

 

 

call or resume with caller presently on hold.

Flash

2

1.

Switch back and forth between the two calls.

 

 

2.

Put a current call on hold to answer an incoming call.

 

 

3.

Separate the current three-way conference call into two

 

 

individual calls (one is on-line, the other is on hold).

Flash

3

Create three-way conference connection.

 

 

 

Flash

4

Transfer the call to another phone.

 

 

 

 

2.12.4.2 Call Hold

Call hold allows you to put a call (A) on hold by pressing the flash key.

If you have another call, press the flash key and then “2” to switch back and forth between caller A and B by putting either one on hold.

Chapter 2 Using the Utility

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