Omni.Net Lite User’s Guide

CHAPTER 6

Troubleshooting

This chapter covers potential problems and possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem. Please see our included disk for further information.

Table 23 Troubleshooting

PROBLEM

CORRECTIVE ACTION

 

 

None of the LEDs are

Make sure the TA's power adaptor is connected to the TA and an appropriate

on.

power source. Check that the TA and the power source are both turned on.

 

Make sure your computer or terminal is turned on.

 

Check all cable connections.

 

Turn the TA off and on. If the error persists, you may have a hardware

 

problem. In this case, you should contact your local vendor

I cannot connect to the

Click Start, Control Panel, double-clickPhone and Modem Options (or

Internet.

Modems). If Omni.Net Lite TA is not present, install the driver.

 

Make sure you entered the correct phone number, user name and password.

 

Make sure the ISDN port is properly connected to the ISDN wall jack with a

 

RJ-45 cable.

 

Connect a phone into the PHONE 1 or PHONE 2 port and see if you get a dial

 

tone.

 

Carefully follow the instructions to uninstall and reinstall the software driver.

 

Restart your computer

 

 

Windows does not

Make sure the TA is turned on and connected to a serial port on the computer.

auto-detect the RS-

Perform a hardware scan by clicking Start, Settings, Control Panel and

232 connection to the

double-clicking Add/Remove Hardware. (Steps may vary depending on the

TA.

version of Windows). Follow the on-screen instructions to search for the

 

modem and install the driver.

 

Check for possible hardware conflicts. In Windows, click Start, Settings,

 

Control Panel, System, Hardware and then click Device Manager. Verify

 

the status of the modem under Network Adapters. (Steps may vary

 

depending on your version of Windows).

 

Connect the TA to another computer. If the error persists, you may have a

 

hardware problem. In this case, you should contact your local vendor.

I need two B-channels

By default, the TA uses dynamic 128K MLP.

for Internet access, but

Use the utility to enable fixed MP to have the TA always transmit data at 128

only one B-channel is

Kbps or configure the minimum and maximum thresholds for adding or adding

active.

the second B-channel according to traffic load (see Section 2.5 on page 32).

 

 

 

The TA does not

Make sure you have subscribed to the call waiting service first.

release bandwidth for

Check if the call bumping feature is activated.

incoming voice calls.

 

Chapter 6 Troubleshooting

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