Prestige 2301R/RL-P1C Support Notes
1. Your ISP checks the 'MAC address'
Some ISPs only provide an IP address to the user with an authorized MAC address. This authorized MAC can be the PC's MAC which is used by the ISP for authentication. So, if a new network card is used or the Prestige is attached to the cable modem directly, the ISP will reject the DHCP discovery from this MAC, thus no IP is assigned by the ISP.
The problem can be simply solved if the ISP allows you to use a new MAC, and you just tell them the WAN MAC of the Prestige. The WAN MAC of the Prestige can be obtained from menu 24.1.
In case the ISP does not allow you to use a new MAC, the Prestige can clone the MAC from the first PC you installed as the WAN MAC and send it to the ISP. To clone the MAC from the PC you need to enter that PC's IP in menu 2. Once the MAC is received by the Prestige, the WAN MAC in menu 24.1 will be updated.
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| Menu 2 - WAN Setup |
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| MAC Address: |
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| Assigned By= IP address attached on LAN |
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| IP Address= 192.168.1.33 |
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Key settings: |
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• | Assigned By=, | Choose 'IP address attached on LAN'. |
• | IP Address=, | Enter the IP address of the PC which is installed by the ISP at the first |
| installation. |
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2. Your ISP checks the 'Host Name'
Some ISPs take advantage of the 'host name' message in a DHCP packet such as @home to do the authentication. When first installing, the ISP's tech people configure the host name as the 'Computer
All contents Copyright (c) 2007 ZyXEL Communications Corporation.
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