Prestige 642 PPPoE Modem

Chapter 6

Troubleshooting

This chapter covers potential problems and possible remedies.

After each problem description, corrective instructions are provided to help you diagnose and solve the correlating problem.

6.1Problems Starting Up the Prestige

Table 6-1 Troubleshooting the Start-Up of your Prestige

PROBLEM

 

CORRECTIVE ACTION

None of the LEDs light when I turn

1.

Check the connection between the AC adapter and the Prestige.

on the Prestige.

2.

If the error persists, you may have a hardware problem. In this

 

 

case you should contact your vendor.

 

 

 

I cannot access the Prestige via

1. Check to see if the Prestige is connected to your computer’s serial

the console port.

port.

 

 

 

 

 

 

2.

Check to see if the

VT100 terminal emulation.

 

communications program is

 

 

9600 bps.

 

configured correctly. The

 

 

 

communications software should

No parity, 8 data bits, 1 stop bit,

 

be configured as follows:

flow control set to none.

 

 

 

 

6.2Problems With the WAN Interface

Table 6-2 Troubleshooting the ADSL connection

PROBLEM

CORRECTIVE ACTION

Initialization of the PVC

Ensure that the cable is connected properly from the ADSL port to

connection failed.

the wall jack. The ADSL LED on the front panel of the Prestige

 

should be on. Check that your VPI, VCI, type of encapsulation and

 

type of multiplexing settings are the same as what you collected from

 

your telephone company and ISP. Reboot the Prestige. If you still

 

have problems then you may need to verify these variables with the

 

telephone company and/or ISP.

 

 

Troubleshooting

6-1