Prestige 642 PPPoE Modem

6.3Problems with the LAN Interface

Table 6-3 Troubleshooting the LAN Interface

PROBLEM

CORRECTIVE ACTION

I cannot ping any computer on the

Check the LAN LEDs on the front panel. The LEDs should be on

LAN.

for a port that has a station connected. If it is off, check the cables

 

between your Prestige and the station.

 

 

 

Verify that the IP address and the subnet mask are consistent

 

between the Prestige and the computers.

6.4Problems Connecting to a Remote Node or ISP

Table 6-4 Troubleshooting a Connection to a Remote Node or ISP

PROBLEM

CORRECTIVE ACTION

I cannot connect to a remote node

Verify the line status.

or ISP.

 

 

Verify your login name and password for the remote node.

 

 

 

In the Web Configurator, click the Maintenance link, the General tab

 

and then click the Reset System button to reset the Prestige. A

 

warning dialog box is then displayed asking if you're sure you want

 

to restart the system. Click OK to proceed.

6-2

Troubleshooting