Gordonray BH Manual - Warranty & Replacement Parts Information

SECTION 15: THE ROBERTS GORDON® GORDONRAY® BH WARRANTY

ROBERTS-GORDON LLC WILL PAY FOR:

Within 36 months from date of purchase by buyer or 42 months from date of shipment by Roberts-Gordon LLC (whichever occurs first), replacement parts will be provided free of charge for any part of the product which fails due to a manufacturing or material defect.

Roberts-Gordon LLC will require the part in question to be returned to the factory. Roberts-Gordon LLC will, at its sole discretion, repair or replace after determining the nature of the defect and disposition of part in question.

ROBERTS GORDON® Replacement Parts are warranted for a period of 12 months from date of shipment from Roberts-Gordon LLC or the remaining ROBERTS GORDON® GORDONRAY® BH warranty.

ROBERTS-GORDON LLC WILL NOT PAY FOR:

Service trips, service calls and labor charges. Shipment of replacement parts.

Claims where the total price of the goods have not been paid.

Damage due to:

•Improper installation, operation or maintenance.

•Misuse, abuse, neglect, or modification of the ROBERTS GORDON® GORDONRAY® BH in any way.

•Use of the ROBERTS GORDON® GORDONRAY® BH for other than its intended purpose.

•Incorrect gas or electrical supply, accident, fire, floods, acts of God, war, terrorism, or other casualty.

•Improper service, use of replacement parts or accessories not specified by Roberts-Gordon.

•Failure to install or maintain the

ROBERTS GORDON® GORDONRAY® BH as directed in the Installation, Operation and Service Manual.

•Relocation of the ROBERTS GORDON® GORDONRAY® BH after initial installation

•Use of the ROBERTS GORDON® GORDONRAY® BH in a corrosive atmosphere containing contaminants.

•Use of the ROBERTS GORDON® GORDONRAY® BH in the vicinity of a combustible or explosive material.

•Any defect in the ROBERTS GORDON® GORDONRAY® BH arising from a drawing, design, or specification supplied by or on behalf of the consumer.

•Damage incurred during shipment. Claim must be filed with carrier.

WARRANTY IS VOID IF:

The ROBERTS GORDON® GORDONRAY® BH is not installed by an contractor qualified in the installation and service of gas fired heating equipment.

You cannot prove original purchase date and required annual maintenance history.

The data plate and/or serial number are removed, defaced, modified or altered in any way.

The ownership of the ROBERTS GORDON® GORDONRAY® BH is moved or transferred. This warranty is non-transferable.

Roberts-Gordon LLC is not permitted to inspect the damaged equipment and/or component parts.

READ YOUR INSTALLATION, OPERATION AND SERVICE MANUAL.

If you have questions about your equipment, contact your installing professional. Should you need Replacement Parts or have additional questions, call or write:

Roberts-Gordon LLC

1250 William Street

P.O. Box 44

Buffalo, New York 14240-0044

Telephone: +1.716.852.4400

Fax: +1.716.852.0854

Toll Free: 800.828.7450

www.rg-inc.com

www.radiantheaters.com

Roberts-Gordon LLC's liability, and your exclusive remedy, under this warranty or any implied warranty (including the implied warranties of merchantability and fitness for a particular purpose) is limited to providing replacement parts during the term of this warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. There are no rights, warranties or conditions, expressed or implied, statutory or otherwise, other than those contained in this warranty.

Roberts-Gordon LLC shall in no event be responsible for incidental or consequential damages or incur liability for damages in excess of the amount paid by you for the ROBERTS GORDON® GORDONRAY® BH.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

Roberts-Gordon LLC shall not be responsible for failure to perform under the terms of this warranty if caused by circumstances out of its control, including but not limited to war, fire, flood, strike, government or court orders, acts of God, terrorism, unavailability of supplies, parts or power. No person is authorized to assume for Roberts-Gordon LLC any other warranty, obligation or liability.

LIMITATIONS ON AUTHORITY OF

REPRESENTATIVES:

No representative of Roberts-Gordon LLC, other than an Executive Officer, has authority to change or extend these provisions. Changes or extensions shall be binding only if confirmed in writing by Roberts-Gordon LLC's duly authorized Executive Officer.

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