Lenovo 9277, 6490, 9635, 9637 Recovering software, Creating and using the Product Recovery disc

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Chapter 4. Recovering software

There are a variety of methods to choose from when considering how to recover software in the event of a software or hardware-related problem. Some methods vary depending on the type of operating system you have.

This chapter will help you become familiar with recovery solutions provided by Lenovo. This chapter explains how and when to use the following recovery methods:

vCreating and using Product Recovery discs

vPerforming backup and recovery operations

vUsing the Rescue and Recovery workspace

vCreating and using rescue media

vCreating and using a Recovery Repair diskette

vRecovering or installing device drivers

vSetting a rescue device in the startup sequence

vSolving recovery problems

Refer to the Access Help online help system for additional information about the Rescue and Recovery program provided by Lenovo. For information on how to access the online help system, see “Access Help” on page 60.

Creating and using the Product Recovery disc

If your computer is equipped with a recordable CD or DVD drive, you can create a set of Product Recovery discs that enables you to restore the contents of the hard disk to the same state as when the computer was originally shipped from the factory. Product Recovery discs are useful if you transfer the computer to another area, sell the computer, recycle the computer, or as a last resort put the computer in an operational state after all other methods of recovery have failed. As a precautionary measure, it is important to create a set of Product Recovery discs as soon as possible.

Note: The recovery operations you can perform using Product Recovery discs vary depending on the operating system from which they were created. Your Microsoft Windows license permits you to create only one set of Product Recovery discs, so it is important that you store the discs in a safe place after you make them.

To create Product Recovery discs, do the following:

1.From the Windows desktop, open the Start menu, select All Programs, select ThinkVantage, click Create Recovery Media.

2.In the Recovery Discs section, select Create a set of Recovery Discs now.

3.Follow the instructions on the screen.

The following list explains how Product Recovery discs are used on different operating systems:

vWindows XP: Use Product Recovery discs to restore your computer to the original factory contents, perform a custom factory recovery, or to perform other rescue and recovery operations such as rescuing individual files.

© Lenovo 2006, 2007. Portions © IBM Corp. 2005.

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Contents User Guide Page User Guide Page Contents Troubleshooting Conditions that require immediate action Important safety informationService and upgrades General safety guidelinesStatic electricity prevention Power cords and power adaptersVoltage-selection switch Batteries Extension cords and related devicesPlugs and outlets External devicesHeat and product ventilation Operating environment Electrical current safety informationTo connect To disconnect Lithium battery noticeModem safety information Laser compliance statement Power supply statementProducts with television tuner options installed Proper grounding for the cable Example of antenna groundingUsing headphones or earphones Data safetyCleaning and maintenance Additional safety information Introduction Xviii User Guide Comfort Arranging your workspaceElectrical outlets and cable lengths Glare and lightingAir circulation Connecting your computer Setting up your computerUser Guide Setting up your computer User Guide 1394 Finishing the software installation Turning on powerUpdating your antivirus software Installing other operating systemsCompleting important tasks Updating your operating systemUser Guide Features Installing optionsVideo subsystem Operating systems preinstalled varies by model type Environment SpecificationsDimensions WeightTools required Available optionsHandling static-sensitive devices Installing external optionsLocating the connectors on the front of your computer Locating the connectors on the rear of your computer Obtaining device drivers Connector DescriptionRemoving the cover Locating components Identifying parts on the system board Installing options User Guide What to do next Installing memoryInstalling adapters What to do next Drive specifications Installing internal drivesInstalling options Installing a drive in bay 1 or bay Installing options Connecting the first optical drive Connecting drivesInstalling security features Connecting a serial ATA hard disk driveIntegrated cable lock Padlock Password protectionChanging the battery Erasing a lost or forgotten password clearing Cmos Replacing the cover and connecting the cables User Guide Creating and using the Product Recovery disc Recovering softwarePerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media To create rescue media, do the following Creating and using a Recovery Repair disketteRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequenceUser Guide Using passwords Using the Setup UtilityStarting the Setup Utility program Viewing and changing settingsUsing Security Profile by Device User PasswordAdministrator Password Setting, changing, and deleting a passwordChanging the startup device sequence Selecting a startup deviceSelecting a temporary startup device Exiting from the Setup Utility program Advanced settingsUpdating system programs Using system programsUpdating flashing Bios from a diskette User Guide Symptom Action Troubleshooting and diagnosticsBasic troubleshooting Diagnostic programs PC-Doctor for DOS PC-Doctor for WindowsRunning diagnostics from the CD or diskettes Non-optical mouse Cleaning the mousePC-Doctor for Windows PE Optical mouse1 Retainer ring 2 Ball 3 Plastic rollers 4 Ball cage ThinkVantage Productivity Center Getting information, help, and serviceInformation resources Online Books folderHelp and service Access HelpSafety and warranty Calling for service Using the documentation and diagnostic programsPurchasing additional services Using other servicesBasic AT commands Appendix A. Manual modem commandsInternal speaker on until carrier detected Low speaker volumeSet Pulse dial as default Set Tone Dial as defaultExtended AT commands MNP/V.42/V.42bis/V.44 commands Fax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex Page Page Part Number