Lenovo 8717 Getting information, help, and service, Information resources, Online Books folder

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Chapter 8. Getting information, help, and service

If you need help, service, or technical assistance or just want more information about products manufactured by Lenovo, you will find a wide variety of sources available from Lenovo to assist you.

Information resources

This section provides information on how to access useful resources relating to your computing needs.

Online Books folder

The Online Books folder provides publications to help you set up and use your computer. The Online Books folder is preinstalled on your computer and requires no Internet access to view the publications. In addition to this User Guide you are reading, the Hardware Replacement Guide is also available in the Online Books folder.

The Hardware Replacement Guide provides step-by-step instructions for replacing Customer Replacement Units (CRUs) in your computer. CRUs are computer parts that can be upgraded or replaced by the customer.

To view a publication, open the Start menu from the Windows desktop, select All Programs, select Online Books, and click Online Books. Double-click on the appropriate publication for your computer. The publications also are available on the Lenovo Web site at http://www.lenovo.com.

Notes:

1.These publications are in Portable Document Format (PDF) format, which requires Adobe Acrobat Reader to be installed. If Adobe Acrobat Reader has not yet been installed on your computer, a message will appear when you attempt to view the PDF file and you will be guided through the Adobe Acrobat Reader installation.

2.The publications that are preinstalled on your computer are available in other languages on the Lenovo Support Web site at http://www.lenovo.com/ support/.

3.If you want to install a different language version of Adobe Acrobat Reader than the version provided on your computer, go to the Adobe Web site at http://www.adobe.com and download the version you want to use.

ThinkVantage Productivity Center

The ThinkVantage Productivity Center program guides you to a host of information sources and tools designed to make computing simpler and more secure while helping to reduce costs and increase productivity. The ThinkVantage Productivity Center program helps you set up, understand, and enhance your computer.

The ThinkVantage Productivity Center program provides information about your computer and easy access to various technologies, such as:

vThe Rescue and Recovery program

vProductivity Center

© Lenovo 2006, 2007. Portions © IBM Corp. 2005.

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Contents User Guide Page User Guide Page Contents Troubleshooting Conditions that require immediate action Important safety informationService and upgrades General safety guidelinesStatic electricity prevention Power cords and power adaptersVoltage-selection switch Batteries Extension cords and related devicesPlugs and outlets External devicesHeat and product ventilation Operating environment Electrical current safety informationModem safety information Lithium battery noticeTo connect To disconnect Products with television tuner options installed Power supply statementLaser compliance statement Proper grounding for the cable Example of antenna groundingCleaning and maintenance Data safetyUsing headphones or earphones Additional safety information Introduction Xviii User Guide Comfort Arranging your workspaceAir circulation Glare and lightingElectrical outlets and cable lengths Connecting your computer Setting up your computerUser Guide Setting up your computer User Guide 1394 Finishing the software installation Turning on powerUpdating your antivirus software Installing other operating systemsCompleting important tasks Updating your operating systemUser Guide Features Installing optionsVideo subsystem Operating systems preinstalled varies by model type Environment SpecificationsDimensions WeightTools required Available optionsHandling static-sensitive devices Installing external optionsLocating the connectors on the front of your computer Locating the connectors on the rear of your computer Obtaining device drivers Connector DescriptionRemoving the cover Locating components Identifying parts on the system board Installing options User Guide What to do next Installing memoryInstalling adapters What to do next Drive specifications Installing internal drivesInstalling options Installing a drive in bay 1 or bay Installing options Connecting the first optical drive Connecting drivesInstalling security features Connecting a serial ATA hard disk driveIntegrated cable lock Changing the battery Password protectionPadlock Erasing a lost or forgotten password clearing Cmos Replacing the cover and connecting the cables User Guide Creating and using the Product Recovery disc Recovering softwarePerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media To create rescue media, do the following Creating and using a Recovery Repair disketteRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequenceUser Guide Using passwords Using the Setup UtilityStarting the Setup Utility program Viewing and changing settingsUsing Security Profile by Device User PasswordAdministrator Password Setting, changing, and deleting a passwordSelecting a temporary startup device Selecting a startup deviceChanging the startup device sequence Exiting from the Setup Utility program Advanced settingsUpdating flashing Bios from a diskette Using system programsUpdating system programs User Guide Basic troubleshooting Troubleshooting and diagnosticsSymptom Action Diagnostic programs PC-Doctor for DOS PC-Doctor for WindowsRunning diagnostics from the CD or diskettes Non-optical mouse Cleaning the mousePC-Doctor for Windows PE Optical mouse1 Retainer ring 2 Ball 3 Plastic rollers 4 Ball cage ThinkVantage Productivity Center Getting information, help, and serviceInformation resources Online Books folderSafety and warranty Access HelpHelp and service Calling for service Using the documentation and diagnostic programsPurchasing additional services Using other servicesBasic AT commands Appendix A. Manual modem commandsInternal speaker on until carrier detected Low speaker volumeSet Pulse dial as default Set Tone Dial as defaultExtended AT commands MNP/V.42/V.42bis/V.44 commands Fax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex Page Page Part Number
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