Lenovo 8705, 6490, 9635, 9637 Using the documentation and diagnostic programs, Calling for service

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Using the documentation and diagnostic programs

Many computer problems can be solved without outside assistance. If you experience a problem with your computer, see Chapter 7, “Troubleshooting and diagnostics,” on page 53. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 59.

If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 54.

The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support/ and follow the instructions.

Calling for service

If you have tried to correct the problem yourself and still need help, during the warranty period you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

vHardware repair - If the problem is determined to be caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering Change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

Note: The following items are not covered:

vReplacement or use of parts not manufactured for or by Lenovo or nonwarranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to the safety and warranty information that is provided with your computer for a full explanation of warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

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Contents User Guide Page User Guide Page Contents Troubleshooting Conditions that require immediate action Important safety informationService and upgrades General safety guidelinesStatic electricity prevention Power cords and power adaptersVoltage-selection switch Plugs and outlets Extension cords and related devicesExternal devices BatteriesHeat and product ventilation Operating environment Electrical current safety informationLithium battery notice Modem safety informationTo connect To disconnect Power supply statement Products with television tuner options installedLaser compliance statement Proper grounding for the cable Example of antenna groundingData safety Cleaning and maintenanceUsing headphones or earphones Additional safety information Introduction Xviii User Guide Comfort Arranging your workspaceGlare and lighting Air circulationElectrical outlets and cable lengths Connecting your computer Setting up your computerUser Guide Setting up your computer User Guide 1394 Finishing the software installation Turning on powerCompleting important tasks Installing other operating systemsUpdating your operating system Updating your antivirus softwareUser Guide Features Installing optionsVideo subsystem Operating systems preinstalled varies by model type Dimensions SpecificationsWeight EnvironmentTools required Available optionsHandling static-sensitive devices Installing external optionsLocating the connectors on the front of your computer Locating the connectors on the rear of your computer Obtaining device drivers Connector DescriptionRemoving the cover Locating components Identifying parts on the system board Installing options User Guide What to do next Installing memoryInstalling adapters What to do next Drive specifications Installing internal drivesInstalling options Installing a drive in bay 1 or bay Installing options Connecting the first optical drive Connecting drivesInstalling security features Connecting a serial ATA hard disk driveIntegrated cable lock Password protection Changing the batteryPadlock Erasing a lost or forgotten password clearing Cmos Replacing the cover and connecting the cables User Guide Creating and using the Product Recovery disc Recovering softwarePerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media To create rescue media, do the following Creating and using a Recovery Repair disketteRecovering or installing device drivers Solving recovery problems Setting a rescue device in the startup sequenceUser Guide Starting the Setup Utility program Using the Setup UtilityViewing and changing settings Using passwordsAdministrator Password User PasswordSetting, changing, and deleting a password Using Security Profile by DeviceSelecting a startup device Selecting a temporary startup deviceChanging the startup device sequence Exiting from the Setup Utility program Advanced settingsUsing system programs Updating flashing Bios from a disketteUpdating system programs User Guide Troubleshooting and diagnostics Basic troubleshootingSymptom Action Diagnostic programs PC-Doctor for DOS PC-Doctor for WindowsRunning diagnostics from the CD or diskettes PC-Doctor for Windows PE Cleaning the mouseOptical mouse Non-optical mouse 1 Retainer ring 2 Ball 3 Plastic rollers 4 Ball cage Information resources Getting information, help, and serviceOnline Books folder ThinkVantage Productivity CenterAccess Help Safety and warrantyHelp and service Calling for service Using the documentation and diagnostic programsPurchasing additional services Using other servicesBasic AT commands Appendix A. Manual modem commandsSet Pulse dial as default Low speaker volumeSet Tone Dial as default Internal speaker on until carrier detectedExtended AT commands MNP/V.42/V.42bis/V.44 commands Fax Class 2 commands Fax Class 1 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Trademarks Television output noticeIndex Page Page Part Number
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