Lenovo 8701, 6490, 9635, 9637, 9277, 9269, 9631 Using other services, Purchasing additional services

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For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support/ and click Support phone list or refer to the safety and warranty information provided with your computer.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

If possible, be at your computer when you call and have the following information available:

vMachine type and model

vSerial numbers of your hardware products

vDescription of the problem

vExact wording of any error messages

vHardware and software configuration information

Using other services

If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/support/, click Warranty, and follow the instructions on the screen.

For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory/, or you can contact the Customer Support Center. Some fees might apply.

Purchasing additional services

During and after the warranty period, you can purchase additional services, such as support for hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at http://www.lenovo.com.

62User Guide

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Contents User Guide Page User Guide Page Contents Troubleshooting Important safety information Conditions that require immediate actionGeneral safety guidelines Service and upgradesPower cords and power adapters Static electricity preventionVoltage-selection switch External devices Extension cords and related devicesPlugs and outlets BatteriesHeat and product ventilation Electrical current safety information Operating environmentModem safety information Lithium battery noticeTo connect To disconnect Products with television tuner options installed Power supply statementLaser compliance statement Example of antenna grounding Proper grounding for the cableCleaning and maintenance Data safetyUsing headphones or earphones Additional safety information Introduction Xviii User Guide Arranging your workspace ComfortAir circulation Glare and lightingElectrical outlets and cable lengths Setting up your computer Connecting your computerUser Guide Setting up your computer User Guide 1394 Turning on power Finishing the software installationUpdating your operating system Installing other operating systemsCompleting important tasks Updating your antivirus softwareUser Guide Installing options FeaturesVideo subsystem Operating systems preinstalled varies by model type Weight SpecificationsDimensions EnvironmentAvailable options Tools requiredInstalling external options Handling static-sensitive devicesLocating the connectors on the front of your computer Locating the connectors on the rear of your computer Connector Description Obtaining device driversRemoving the cover Locating components Identifying parts on the system board Installing options User Guide Installing memory What to do nextInstalling adapters What to do next Installing internal drives Drive specificationsInstalling options Installing a drive in bay 1 or bay Installing options Connecting drives Connecting the first optical driveConnecting a serial ATA hard disk drive Installing security featuresIntegrated cable lock Changing the battery Password protectionPadlock Erasing a lost or forgotten password clearing Cmos Replacing the cover and connecting the cables User Guide Recovering software Creating and using the Product Recovery discPerforming backup and recovery operations Using the Rescue and Recovery workspace Creating and using rescue media Creating and using a Recovery Repair diskette To create rescue media, do the followingRecovering or installing device drivers Setting a rescue device in the startup sequence Solving recovery problemsUser Guide Viewing and changing settings Using the Setup UtilityStarting the Setup Utility program Using passwordsSetting, changing, and deleting a password User PasswordAdministrator Password Using Security Profile by DeviceSelecting a temporary startup device Selecting a startup deviceChanging the startup device sequence Advanced settings Exiting from the Setup Utility programUpdating flashing Bios from a diskette Using system programsUpdating system programs User Guide Basic troubleshooting Troubleshooting and diagnosticsSymptom Action Diagnostic programs PC-Doctor for Windows PC-Doctor for DOSRunning diagnostics from the CD or diskettes Optical mouse Cleaning the mousePC-Doctor for Windows PE Non-optical mouse1 Retainer ring 2 Ball 3 Plastic rollers 4 Ball cage Online Books folder Getting information, help, and serviceInformation resources ThinkVantage Productivity CenterSafety and warranty Access HelpHelp and service Using the documentation and diagnostic programs Calling for serviceUsing other services Purchasing additional servicesAppendix A. Manual modem commands Basic AT commandsSet Tone Dial as default Low speaker volumeSet Pulse dial as default Internal speaker on until carrier detectedExtended AT commands MNP/V.42/V.42bis/V.44 commands Fax Class 1 commands Fax Class 2 commandsVoice commands Appendix A. Manual modem commands User Guide Appendix B. Notices Television output notice TrademarksIndex Page Page Part Number
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