NEC xen mail cti manual Integration Overview

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Xen IPK Xen Mail CTI Installation Guide

SE C T I O N 5

INTEGRATION OVERVIEW

The basic integration between the phone system and the voice messaging system is set up using procedures found in this section and in your phone system manufacturer’s documentation.

In this section, you specify how the phone system will work with the voice messaging system integration by assigning extension numbers and setting up hunt groups, trunk routing, and call overflow. See “Programming the Phone System” on page 10.

Additional voice messaging system features, such as live record, easy message access, identified subscriber messaging, and trunk mapping for transaction boxes, are set up on the voice messaging system’s Switch Setup. screens. Refer to related topics in the System Management Guide for details.

No. 8557 - Release 1.1

2004

Doc.

June

Setting Up the System

Chapter 2 - 9

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Contents Xen IPK This page Intentionally Left Blank Table of Contents Scheduling system backups Transferring backup files Using Dial Back Using keyboard chatUsing the backup and restore utilities Setting up a remote Windows computer for backupsStarting and shutting down the system About the system boardThis page Intentionally Left Blank Conventions IntroductionImportant Safeguards for Battery Disposal Related documentation This page Intentionally Left Blank Setting Up the System Setup steps To install the voice messaging system boards Perform the procedure below in the following scenarios Integration Overview To assign interface slot number To enter programming modeTo assign station numbers To assign phone typeTo set up a hunt group To set up trunk routing To enable live record by trunk Xen IPK Xen Mail CTI Installation Guide To program individual stations for call forward on all calls To assign feature access keysGo off hook Do one of the following To set up the voice messaging system software You must set up the voice messaging system software toWhen you have completed your selections, press Enter Press Enter to confirm your entries Xen IPK Xen Mail CTI Installation Guide Keypad map name Wildcard To change the keypad map To change the default sign-in ID To sign in to the systemTo sign out of the system Remote access software functions Remote AccessTo install remote access software Modem connection Preparing AN Existing Support Computer Setting UP a Support COMPUTER’S Phone Book To set up the Default phone book entry To add a phone book entry Modem connection requirements Direct connection requirementsTo end a connection To establish a remote access connectionTo use the OS/2 Host Process Switcher To change the remote access default logon name and password To change the remote access default logon name and password To change file transfer option settings To view the billing log To turn the billing log on or offTo set up the voice messaging system to use Dial Back To use keyboard chat Setup steps for backups and restores with no LAN connection Setup steps for LAN backups and restoresTo install Brft Remote for Windows To install network protocols for backups To install network protocols for backups To install network protocols for backups Windows connection with NetBIOS To log on to Windows NT with NetBIOSTo map a Windows NT network drive To automatically log on to Windows NT with NetBIOS To change the default administrator user ID and passwordAutomatic Windows log on To edit the Nconnect.cmd file NetWare connectionTo edit the Startit.cmd file To edit the Rconnect.cmd fileWindows 98 or ME setup To set up a Windows 98 or ME workgroupTo set up share-level access for 98 or ME Windows NT or 2000 setup To set up an NT or 2000 workgroupTo set up an NT or 2000 user ID and password To set up share-level access for NT or To schedule an immediate backup Enter To schedule recurring backupsXen IPK Xen Mail CTI Installation Guide Transferring Backup Files CTRL+BREAK To transfer backup files to a support computerTo restore system files from a modem or direct connection To restore system files from a LAN backupBacking Up & Restoring the System To restore system default settings disaster recovery Upgrading the Voice Messaging System Upgrade stepsSteps for adding a language To add or update system languages and promptsUpgrading the Voice Messaging System To add ports Steps for adding portsUpgrading the Voice Messaging System Steps for adding feature packages To add feature packages To set up actions after greetings Application Screen This page Intentionally Left Blank TeLANophy setup steps Setting Up TeLANophyTo configure network protocols for TeLANophy Application Screen To specify station numbers in the voice messaging systemSet up network protocols on the TeLANophy workstations Telanophy Workstation Hardware and Software Requirements Setting UP Telanophy Network Protocols To set up a Windows 98 or later workstation To set up a Windows NT 4.0 workstation TCP/IP for To set up a Windows 2000 workstationTo use the Ping software TeLANophy application paths Application Disc directory path Installing ViewFaxTo install TeLANophy from a CD To install TeLANophy from a network To copy TeLANophy installation files to a network directoryTo set up a workstation for a WAN or Internet connection Installing ViewMail for Microsoft Messaging Setup stepsWorkstation requirements Type \Viewapps\Vmm\Full\Setup and select OK To install ViewMail for Microsoft Messaging VMM with OutlookXenMail CTI system board About the System BoardAppendix a About the System Board Application LED VM Channel Fax Channel Daughter Board F206 LED VM ChannelAppl Designation Control PurposeStarting and Shutting Down System To shut down and restart the voice messaging system Changing network protocols To change an existing network protocol configurationTo remove the existing network protocol configuration Index TCP/IP Xen IPK Xen Mail CTI Installation Guide This page 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xen mail cti specifications

NEC Xen Mail CTI is a sophisticated communication solution designed to enhance the efficiency and productivity of businesses by integrating telephony with information technology. This system represents a significant step forward in unified communications, streamlining workflows and enabling seamless interactions across various platforms.

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In conclusion, NEC Xen Mail CTI stands out for its comprehensive features, seamless integration with existing tools, advanced call management capabilities, and robust security measures. By leveraging modern technologies, it streamlines communications, enhances customer interactions, and ultimately drives business success. Organizations seeking to elevate their communication strategy and improve overall productivity will find NEC Xen Mail CTI to be a valuable asset.
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