NEC xen mail cti manual Keypad map name Wildcard

Page 28

June 2004

NEC Business Solutions Ltd

 

 

SE C T I O N 8

CHANGING THE KEYPAD MAP

Callers interact with the voice messaging system by using the keypads on their touch-tone phones. The keypad map determines how digits are mapped to letters.

Each digit on a caller’s phone is mapped to two or three letters in the voice messaging system. Callers can enter a wildcard digit in place of any letter when they are not sure of the letter. For example, a system using the Q=7, Z=9 keypad map, the digits 7-1-1 represent P, Q, R, or S followed by any two letters.

The voice messaging system supports five keypad maps:

Keypad map name

Wildcard

Q, Z on the zero digit

1

 

 

Q, Z on the 1 digit

0

 

 

Q=7, Z=9

1

 

 

numbers only

1 (groups only)

 

 

Cosmos (Sweden)

None

 

 

The mapping of digits to letters should match the phone system and the phones of the outside callers. The system uses the Q=7, Z=9 keypad map by default. If your system requires a different keypad map, use the following procedure to change it.

No. 8557 - Release 1.1

2004

Doc.

June

22 - Chapter 2

Setting Up the System

Page 27 Page 29
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Page 27 Page 29
Contents Xen IPK This page Intentionally Left Blank Table of Contents Using Dial Back Using keyboard chat Using the backup and restore utilitiesSetting up a remote Windows computer for backups Scheduling system backups Transferring backup filesAbout the system board Starting and shutting down the systemThis page Intentionally Left Blank Introduction ConventionsImportant Safeguards for Battery Disposal Related documentation This page Intentionally Left Blank Setting Up the System Setup steps To install the voice messaging system boards Perform the procedure below in the following scenarios Integration Overview To enter programming mode To assign interface slot numberTo assign phone type To assign station numbersTo set up a hunt group To set up trunk routing To enable live record by trunk Xen IPK Xen Mail CTI Installation Guide To assign feature access keys To program individual stations for call forward on all callsGo off hook Do one of the following You must set up the voice messaging system software to To set up the voice messaging system softwareWhen you have completed your selections, press Enter Press Enter to confirm your entries Xen IPK Xen Mail CTI Installation Guide Keypad map name Wildcard To change the keypad map To sign in to the system To change the default sign-in IDTo sign out of the system Remote Access Remote access software functionsTo install remote access software Modem connection Preparing AN Existing Support Computer Setting UP a Support COMPUTER’S Phone Book To set up the Default phone book entry To add a phone book entry Direct connection requirements Modem connection requirementsTo establish a remote access connection To end a connectionTo use the OS/2 Host Process Switcher To change the remote access default logon name and password To change the remote access default logon name and password To change file transfer option settings To turn the billing log on or off To view the billing logTo set up the voice messaging system to use Dial Back To use keyboard chat Setup steps for LAN backups and restores Setup steps for backups and restores with no LAN connectionTo install Brft Remote for Windows To install network protocols for backups To install network protocols for backups To install network protocols for backups To log on to Windows NT with NetBIOS Windows connection with NetBIOSTo map a Windows NT network drive To change the default administrator user ID and password To automatically log on to Windows NT with NetBIOSAutomatic Windows log on NetWare connection To edit the Nconnect.cmd fileTo edit the Rconnect.cmd file To edit the Startit.cmd fileTo set up a Windows 98 or ME workgroup Windows 98 or ME setupTo set up share-level access for 98 or ME To set up an NT or 2000 workgroup Windows NT or 2000 setupTo set up an NT or 2000 user ID and password To set up share-level access for NT or To schedule an immediate backup To schedule recurring backups EnterXen IPK Xen Mail CTI Installation Guide Transferring Backup Files To transfer backup files to a support computer CTRL+BREAKTo restore system files from a LAN backup To restore system files from a modem or direct connectionBacking Up & Restoring the System To restore system default settings disaster recovery Upgrade steps Upgrading the Voice Messaging SystemTo add or update system languages and prompts Steps for adding a languageUpgrading the Voice Messaging System Steps for adding ports To add portsUpgrading the Voice Messaging System Steps for adding feature packages To add feature packages To set up actions after greetings Application Screen This page Intentionally Left Blank Setting Up TeLANophy TeLANophy setup stepsTo configure network protocols for TeLANophy To specify station numbers in the voice messaging system Application ScreenSet up network protocols on the TeLANophy workstations Telanophy Workstation Hardware and Software Requirements Setting UP Telanophy Network Protocols To set up a Windows 98 or later workstation To set up a Windows NT 4.0 workstation To set up a Windows 2000 workstation TCP/IP forTo use the Ping software Installing ViewFax TeLANophy application paths Application Disc directory pathTo install TeLANophy from a CD To copy TeLANophy installation files to a network directory To install TeLANophy from a networkTo set up a workstation for a WAN or Internet connection Setup steps Installing ViewMail for Microsoft MessagingWorkstation requirements To install ViewMail for Microsoft Messaging VMM with Outlook Type \Viewapps\Vmm\Full\Setup and select OKAbout the System Board XenMail CTI system boardAppendix a About the System Board Daughter Board F206 LED VM Channel Application LED VM Channel Fax ChannelDesignation Control Purpose ApplStarting and Shutting Down System To shut down and restart the voice messaging system To change an existing network protocol configuration Changing network protocolsTo remove the existing network protocol configuration Index TCP/IP Xen IPK Xen Mail CTI Installation Guide This page Intentionally Left Blank
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xen mail cti specifications

NEC Xen Mail CTI is a sophisticated communication solution designed to enhance the efficiency and productivity of businesses by integrating telephony with information technology. This system represents a significant step forward in unified communications, streamlining workflows and enabling seamless interactions across various platforms.

One of the primary features of NEC Xen Mail CTI is its advanced call management functionality. Users can easily manage incoming and outgoing calls through a single interface, which allows for efficient call handling and reduces the chances of missed communications. This feature is particularly beneficial for customer service departments and sales teams that rely on timely responses and follow-up calls.

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Security is paramount in today’s digital landscape, and NEC Xen Mail CTI addresses this through encrypted communications and secure access protocols, ensuring that sensitive information remains protected. Additionally, the system is designed to be flexible and scalable, making it suitable for businesses of all sizes, from small startups to large enterprises.

In conclusion, NEC Xen Mail CTI stands out for its comprehensive features, seamless integration with existing tools, advanced call management capabilities, and robust security measures. By leveraging modern technologies, it streamlines communications, enhances customer interactions, and ultimately drives business success. Organizations seeking to elevate their communication strategy and improve overall productivity will find NEC Xen Mail CTI to be a valuable asset.
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