NEC xen mail cti manual Setting UP a Support COMPUTER’S Phone Book

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Xen IPK Xen Mail CTI Installation Guide

SE C T I O N 4

SETTING UP A SUPPORT COMPUTER’S PHONE BOOK

The support computer’s phone book stores basic connection information, such as modem type, COM port, and baud rate settings. This information is used to communicate with the voice messaging system.

The connection settings used by the voice messaging system are already set up by default and are listed below:

COM port

COM 1 is designated for direct connections and COM 2 is assigned to the voice messag- ing system’s modem.

Baud/Speed

For Q revision Q931 or higher, the direct connect Baud rate is 57,600. For Q930 or lower, the direct connect Baud rate is 19,200.

Modem

The voice messaging system’s modem type is “Generic High Speed.”

Answer/Originate call

This setting lets the voice messaging system answer calls from the support computer.

To set up the phone book, first customise the Default phone book entry to fit your needs. Then, create a phone book entry specifically for each site that you will access using a remote access connection. If you plan to use more than one method to connect to the same voice messaging system, create a phone book entry for each connection type (modem and direct).

To do so, complete the procedures, "To set up the Default phone book entry" on page 12 and "To add a phone book entry" on page 12.

No. 8557 - Release 1.1

2004

Doc.

June

Remote Access

Chapter 3 - 29

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Contents Xen IPK This page Intentionally Left Blank Table of Contents Scheduling system backups Transferring backup files Using Dial Back Using keyboard chatUsing the backup and restore utilities Setting up a remote Windows computer for backupsStarting and shutting down the system About the system boardThis page Intentionally Left Blank Conventions IntroductionImportant Safeguards for Battery Disposal Related documentation This page Intentionally Left Blank Setting Up the System Setup steps To install the voice messaging system boards Perform the procedure below in the following scenarios Integration Overview To assign interface slot number To enter programming modeTo assign station numbers To assign phone typeTo set up a hunt group To set up trunk routing To enable live record by trunk Xen IPK Xen Mail CTI Installation Guide To program individual stations for call forward on all calls To assign feature access keysGo off hook Do one of the following To set up the voice messaging system software You must set up the voice messaging system software toWhen you have completed your selections, press Enter Press Enter to confirm your entries Xen IPK Xen Mail CTI Installation Guide Keypad map name Wildcard To change the keypad map To sign out of the system To change the default sign-in IDTo sign in to the system Remote access software functions Remote AccessTo install remote access software Modem connection Preparing AN Existing Support Computer Setting UP a Support COMPUTER’S Phone Book To set up the Default phone book entry To add a phone book entry Modem connection requirements Direct connection requirementsTo end a connection To establish a remote access connectionTo use the OS/2 Host Process Switcher To change the remote access default logon name and password To change the remote access default logon name and password To change file transfer option settings To view the billing log To turn the billing log on or offTo set up the voice messaging system to use Dial Back To use keyboard chat Setup steps for backups and restores with no LAN connection Setup steps for LAN backups and restoresTo install Brft Remote for Windows To install network protocols for backups To install network protocols for backups To install network protocols for backups To map a Windows NT network drive Windows connection with NetBIOSTo log on to Windows NT with NetBIOS Automatic Windows log on To automatically log on to Windows NT with NetBIOSTo change the default administrator user ID and password To edit the Nconnect.cmd file NetWare connectionTo edit the Startit.cmd file To edit the Rconnect.cmd fileTo set up share-level access for 98 or ME Windows 98 or ME setupTo set up a Windows 98 or ME workgroup To set up an NT or 2000 user ID and password Windows NT or 2000 setupTo set up an NT or 2000 workgroup To set up share-level access for NT or To schedule an immediate backup Enter To schedule recurring backupsXen IPK Xen Mail CTI Installation Guide Transferring Backup Files CTRL+BREAK To transfer backup files to a support computerTo restore system files from a modem or direct connection To restore system files from a LAN backupBacking Up & Restoring the System To restore system default settings disaster recovery Upgrading the Voice Messaging System Upgrade stepsSteps for adding a language To add or update system languages and promptsUpgrading the Voice Messaging System To add ports Steps for adding portsUpgrading the Voice Messaging System Steps for adding feature packages To add feature packages To set up actions after greetings Application Screen This page Intentionally Left Blank TeLANophy setup steps Setting Up TeLANophyTo configure network protocols for TeLANophy Application Screen To specify station numbers in the voice messaging systemSet up network protocols on the TeLANophy workstations Telanophy Workstation Hardware and Software Requirements Setting UP Telanophy Network Protocols To set up a Windows 98 or later workstation To set up a Windows NT 4.0 workstation TCP/IP for To set up a Windows 2000 workstationTo use the Ping software TeLANophy application paths Application Disc directory path Installing ViewFaxTo install TeLANophy from a CD To install TeLANophy from a network To copy TeLANophy installation files to a network directoryTo set up a workstation for a WAN or Internet connection Workstation requirements Installing ViewMail for Microsoft MessagingSetup steps Type \Viewapps\Vmm\Full\Setup and select OK To install ViewMail for Microsoft Messaging VMM with OutlookXenMail CTI system board About the System BoardAppendix a About the System Board Application LED VM Channel Fax Channel Daughter Board F206 LED VM ChannelAppl Designation Control PurposeStarting and Shutting Down System To shut down and restart the voice messaging system Changing network protocols To change an existing network protocol configurationTo remove the existing network protocol configuration Index TCP/IP Xen IPK Xen Mail CTI Installation Guide This page 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xen mail cti specifications

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