NEC xen mail cti manual To set up the voice messaging system to use Dial Back

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Xen IPK Xen Mail CTI Installation Guide

SE C T I O N 10

USING DIAL BACK

The voice messaging system can receive a call, disconnect, and call back the support computer using Dial Back. If you routinely connect to a voice messaging system through a long-distance call, Dial Back may reduce long- distance phone charges.

Perform the following procedure to set up Dial Back. Once you have set it up, start a remote access connection, as described in "To establish a remote access connection" on page 14. You will need to wait a couple of minutes for the call back and a connection.

To set up the voice messaging system to use Dial Back

1Establish a remote access connection with the voice messaging system.

2Use the OS/2 Process Switcher window to open an OS/2 command prompt as described in "Using the OS/2 host process switcher" on page 15.

3At an OS/2 command prompt, type c: and press ENTER.

4Type cd \cs2 and press ENTER.

5Type cs2gen and press ENTER.

6From the OS/2 Script File Generator menu, press F1 to load the script files.

7Type the number corresponding to the modem.cs2 script file.

8Press F6 until “Dial Back & Password” appears in the “Security” field at the bottom of the screen.

9Press F10, and then type y to save.

10Press F1 to load the script files.

11Type the number for the [your login name].cs2 file. If you haven’t changed the default logon name, the file is Support.cs2.

12Press F5 to specify the support computer’s phone number.

13Press F10, and then type y to save.

14Press F11 to exit the Script File Generator utility.

15At an OS/2 command prompt, type

cs2host @modem.cs2 and press ENTER.

When the OS/2 Host starts, the voice messaging system is set up to use Dial Back.

16To return to the voice messaging system screens, select “Voice mail for OS/2” from the OS/2 Process Switcher window and press ENTER.

No. 8557 - Release 1.1

2004

Doc.

June

Remote Access

Chapter 3 - 39

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Contents Xen IPK This page Intentionally Left Blank Table of Contents Using the backup and restore utilities Using Dial Back Using keyboard chatSetting up a remote Windows computer for backups Scheduling system backups Transferring backup filesStarting and shutting down the system About the system boardThis page Intentionally Left Blank Conventions IntroductionImportant Safeguards for Battery Disposal Related documentation This page Intentionally Left Blank Setting Up the System Setup steps To install the voice messaging system boards Perform the procedure below in the following scenarios Integration Overview To assign interface slot number To enter programming modeTo assign station numbers To assign phone typeTo set up a hunt group To set up trunk routing To enable live record by trunk Xen IPK Xen Mail CTI Installation Guide To program individual stations for call forward on all calls To assign feature access keysGo off hook Do one of the following To set up the voice messaging system software You must set up the voice messaging system software toWhen you have completed your selections, press Enter Press Enter to confirm your entries Xen IPK Xen Mail CTI Installation Guide Keypad map name Wildcard To change the keypad map To change the default sign-in ID To sign in to the systemTo sign out of the system Remote access software functions Remote AccessTo install remote access software Modem connection Preparing AN Existing Support Computer Setting UP a Support COMPUTER’S Phone Book To set up the Default phone book entry To add a phone book entry Modem connection requirements Direct connection requirementsTo end a connection To establish a remote access connectionTo use the OS/2 Host Process Switcher To change the remote access default logon name and password To change the remote access default logon name and password To change file transfer option settings To view the billing log To turn the billing log on or offTo set up the voice messaging system to use Dial Back To use keyboard chat Setup steps for backups and restores with no LAN connection Setup steps for LAN backups and restoresTo install Brft Remote for Windows To install network protocols for backups To install network protocols for backups To install network protocols for backups Windows connection with NetBIOS To log on to Windows NT with NetBIOSTo map a Windows NT network drive To automatically log on to Windows NT with NetBIOS To change the default administrator user ID and passwordAutomatic Windows log on To edit the Nconnect.cmd file NetWare connectionTo edit the Startit.cmd file To edit the Rconnect.cmd fileWindows 98 or ME setup To set up a Windows 98 or ME workgroupTo set up share-level access for 98 or ME Windows NT or 2000 setup To set up an NT or 2000 workgroupTo set up an NT or 2000 user ID and password To set up share-level access for NT or To schedule an immediate backup Enter To schedule recurring backupsXen IPK Xen Mail CTI Installation Guide Transferring Backup Files CTRL+BREAK To transfer backup files to a support computerTo restore system files from a modem or direct connection To restore system files from a LAN backupBacking Up & Restoring the System To restore system default settings disaster recovery Upgrading the Voice Messaging System Upgrade stepsSteps for adding a language To add or update system languages and promptsUpgrading the Voice Messaging System To add ports Steps for adding portsUpgrading the Voice Messaging System Steps for adding feature packages To add feature packages To set up actions after greetings Application Screen This page Intentionally Left Blank TeLANophy setup steps Setting Up TeLANophyTo configure network protocols for TeLANophy Application Screen To specify station numbers in the voice messaging systemSet up network protocols on the TeLANophy workstations Telanophy Workstation Hardware and Software Requirements Setting UP Telanophy Network Protocols To set up a Windows 98 or later workstation To set up a Windows NT 4.0 workstation TCP/IP for To set up a Windows 2000 workstationTo use the Ping software TeLANophy application paths Application Disc directory path Installing ViewFaxTo install TeLANophy from a CD To install TeLANophy from a network To copy TeLANophy installation files to a network directoryTo set up a workstation for a WAN or Internet connection Installing ViewMail for Microsoft Messaging Setup stepsWorkstation requirements Type \Viewapps\Vmm\Full\Setup and select OK To install ViewMail for Microsoft Messaging VMM with OutlookXenMail CTI system board About the System BoardAppendix a About the System Board Application LED VM Channel Fax Channel Daughter Board F206 LED VM ChannelAppl Designation Control PurposeStarting and Shutting Down System To shut down and restart the voice messaging system Changing network protocols To change an existing network protocol configurationTo remove the existing network protocol configuration Index TCP/IP Xen IPK Xen Mail CTI Installation Guide This page Intentionally Left Blank
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xen mail cti specifications

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