NEC xen mail cti manual Setting Up TeLANophy, TeLANophy setup steps

Page 77

Setting Up TeLANophy

Chapter 6

SE C T I O N 1

TELANOPHY OVERVIEW

TeLANophy is a suite of applications that combines features of the voice messaging software, the phone system, and a LAN. The TeLANophy suite consists of ViewMail®, ViewFax®, ViewCall® Plus (with PhoneBASIC™), and ViewMail for Microsoft Messaging. TeLANophy subscribers can use their workstations to access and manage voice and fax messages. Perform the following setup steps to use TeLANophy at your site.

TeLANophy setup steps

1Activate TeLANophy and configure network protocols on the voice messaging system:

•If you purchased TeLANophy as part of a new voice messaging system or want to use a trial version, the TeLANophy feature package is automatically activated the first time you set up the system. If you did not configure the system’s network protocols at that time, see “Configuring network protocols for TeLANophy” on page 72. Otherwise, continue with step 2.

•If you are adding TeLANophy to an existing system, see “Adding feature packages” to upgrade your system and configure network protocols to use this feature.

2Connect the voice messaging system to a LAN.

See “Connecting communications devices.”.

3For ViewCall Plus, specify station numbers for ViewCall Plus on the voice messaging system.

See “Specifying station numbers for VewCall Plus” on page 73.

4Install and set up the TeLANophy application on individual workstations.

See “TeLANophy workstation overview” on page 74.

No. 8557 - Release 1.1

2004

Doc.

June

Xen IPK Xen Mail CTI Installation Guide

Chapter 6 - 71

Page 76 Page 78
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Page 76 Page 78
Contents Xen IPK This page Intentionally Left Blank Table of Contents Using the backup and restore utilities Using Dial Back Using keyboard chatSetting up a remote Windows computer for backups Scheduling system backups Transferring backup filesStarting and shutting down the system About the system boardThis page Intentionally Left Blank Conventions IntroductionImportant Safeguards for Battery Disposal Related documentation This page Intentionally Left Blank Setting Up the System Setup steps To install the voice messaging system boards Perform the procedure below in the following scenarios Integration Overview To assign interface slot number To enter programming modeTo assign station numbers To assign phone typeTo set up a hunt group To set up trunk routing To enable live record by trunk Xen IPK Xen Mail CTI Installation Guide To program individual stations for call forward on all calls To assign feature access keysGo off hook Do one of the following To set up the voice messaging system software You must set up the voice messaging system software toWhen you have completed your selections, press Enter Press Enter to confirm your entries Xen IPK Xen Mail CTI Installation Guide Keypad map name Wildcard To change the keypad map To sign out of the system To change the default sign-in IDTo sign in to the system Remote access software functions Remote AccessTo install remote access software Modem connection Preparing AN Existing Support Computer Setting UP a Support COMPUTER’S Phone Book To set up the Default phone book entry To add a phone book entry Modem connection requirements Direct connection requirementsTo end a connection To establish a remote access connectionTo use the OS/2 Host Process Switcher To change the remote access default logon name and password To change the remote access default logon name and password To change file transfer option settings To view the billing log To turn the billing log on or offTo set up the voice messaging system to use Dial Back To use keyboard chat Setup steps for backups and restores with no LAN connection Setup steps for LAN backups and restoresTo install Brft Remote for Windows To install network protocols for backups To install network protocols for backups To install network protocols for backups To map a Windows NT network drive Windows connection with NetBIOSTo log on to Windows NT with NetBIOS Automatic Windows log on To automatically log on to Windows NT with NetBIOSTo change the default administrator user ID and password To edit the Nconnect.cmd file NetWare connectionTo edit the Startit.cmd file To edit the Rconnect.cmd fileTo set up share-level access for 98 or ME Windows 98 or ME setupTo set up a Windows 98 or ME workgroup To set up an NT or 2000 user ID and password Windows NT or 2000 setupTo set up an NT or 2000 workgroup To set up share-level access for NT or To schedule an immediate backup Enter To schedule recurring backupsXen IPK Xen Mail CTI Installation Guide Transferring Backup Files CTRL+BREAK To transfer backup files to a support computerTo restore system files from a modem or direct connection To restore system files from a LAN backupBacking Up & Restoring the System To restore system default settings disaster recovery Upgrading the Voice Messaging System Upgrade stepsSteps for adding a language To add or update system languages and promptsUpgrading the Voice Messaging System To add ports Steps for adding portsUpgrading the Voice Messaging System Steps for adding feature packages To add feature packages To set up actions after greetings Application Screen This page Intentionally Left Blank TeLANophy setup steps Setting Up TeLANophyTo configure network protocols for TeLANophy Application Screen To specify station numbers in the voice messaging systemSet up network protocols on the TeLANophy workstations Telanophy Workstation Hardware and Software Requirements Setting UP Telanophy Network Protocols To set up a Windows 98 or later workstation To set up a Windows NT 4.0 workstation TCP/IP for To set up a Windows 2000 workstationTo use the Ping software TeLANophy application paths Application Disc directory path Installing ViewFaxTo install TeLANophy from a CD To install TeLANophy from a network To copy TeLANophy installation files to a network directoryTo set up a workstation for a WAN or Internet connection Workstation requirements Installing ViewMail for Microsoft MessagingSetup steps Type \Viewapps\Vmm\Full\Setup and select OK To install ViewMail for Microsoft Messaging VMM with OutlookXenMail CTI system board About the System BoardAppendix a About the System Board Application LED VM Channel Fax Channel Daughter Board F206 LED VM ChannelAppl Designation Control PurposeStarting and Shutting Down System To shut down and restart the voice messaging system Changing network protocols To change an existing network protocol configurationTo remove the existing network protocol configuration Index TCP/IP Xen IPK Xen Mail CTI Installation Guide This page Intentionally Left Blank
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xen mail cti specifications

NEC Xen Mail CTI is a sophisticated communication solution designed to enhance the efficiency and productivity of businesses by integrating telephony with information technology. This system represents a significant step forward in unified communications, streamlining workflows and enabling seamless interactions across various platforms.

One of the primary features of NEC Xen Mail CTI is its advanced call management functionality. Users can easily manage incoming and outgoing calls through a single interface, which allows for efficient call handling and reduces the chances of missed communications. This feature is particularly beneficial for customer service departments and sales teams that rely on timely responses and follow-up calls.

Another noteworthy aspect of NEC Xen Mail CTI is its integration capabilities. The CTI system can effortlessly synchronize with existing Customer Relationship Management (CRM) software, allowing users to access customer information instantly during calls. This helps to improve customer interactions by providing agents with context about the caller, thereby enabling personalized service and faster resolution of inquiries.

In addition, NEC Xen Mail CTI features robust voicemail management. Users can manage voicemail messages through their email or mobile device, which adds convenient access to important messages from any location. This functionality enhances communication efficiency, as team members can remain connected even when they are away from their desks.

The technology behind NEC Xen Mail CTI is also notable. Employing Voice over Internet Protocol (VoIP) technology, the system supports high-quality audio for voice communications while minimizing costs associated with traditional phone systems. Moreover, the integration of artificial intelligence and machine learning capabilities allows for improved call analytics and reporting, enabling businesses to track call volumes, call durations, and agent performance.

Security is paramount in today’s digital landscape, and NEC Xen Mail CTI addresses this through encrypted communications and secure access protocols, ensuring that sensitive information remains protected. Additionally, the system is designed to be flexible and scalable, making it suitable for businesses of all sizes, from small startups to large enterprises.

In conclusion, NEC Xen Mail CTI stands out for its comprehensive features, seamless integration with existing tools, advanced call management capabilities, and robust security measures. By leveraging modern technologies, it streamlines communications, enhances customer interactions, and ultimately drives business success. Organizations seeking to elevate their communication strategy and improve overall productivity will find NEC Xen Mail CTI to be a valuable asset.
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