Kodak 2100 manual Troubleshooting, Basic troubleshooting, Problem Possible Solutions

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Troubleshooting

Basic troubleshooting

 

Some problems can be resolved quickly by power cycling the printer: Turn off your

 

printer. Wait five seconds. Turn on the printer.

 

Use the following information to help troubleshoot problems with your printer.

 

 

Problem

Possible Solutions

 

 

 

 

Printer does not

• Make sure you are using the power cord that came with your printer.

power on

• Make sure that the power cord is connected to the AC adapter and is plugged into

 

 

an outlet or power strip, and that the LED on the AC adapter is lit.

 

• Make sure that the power cord is securely connected to the power cord port in the

 

back of the printer.

 

 

Printer not detected

• Make sure that your printer is plugged in and turned on.

 

•If you are using a USB cable, make sure that:

–it is a USB 2.0 high-speed cable.

–it is connected to both your printer and your computer.

–you restart the computer if the USB cable was disconnected from the printer then reconnected, or if power to the printer was interrupted.

•If you are using a wireless connection, make sure:

–the Wi-Fi connectivity LED is glowing steadily.

–the printer is connected to your wireless network. To check:

a.On the printer, press Home.

b.Press to select Network Settings, then press OK.

c.Press to select View Network Configuration, then press OK.

Make sure that the Active Connection Type is WiFi, and that the IP Address is not zeros.

–your router is transmitting data.

–the firewall (excluding WINDOWS Firewall) is allowing the services needed for your printer.

 

For additional information, go to www.kodak.com/go/inkjetnetworking.

 

Wireless connectivity For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.

Carriage jam

• Open the printer access door and clear any obstructions.

 

 

• Check that the printhead and ink cartridges are installed correctly.

 

(The printhead and ink cartridges are installed correctly when you hear them click

 

into place.)

 

 

Ink cartridge errors

• Check that KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or

 

 

refilled ink cartridges.

 

• Remove, then install the cartridges again. Make sure the cartridges click into place.

www.kodak.com/go/aiosupport

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Contents Extended User Guide Kodak ESP Office 2100 SeriesPage Table of contents Copying ScanningFaxing Maintaining Your Printer TroubleshootingProduct and Safety Specifications Components Printer OverviewControl panel FeatureHome Center Software Ordering supplies Configuring printer settingsOnline Printer Management Tool Accessing the Online Printer Management Tool Before you connect Connecting to a wireless networkConnecting to a non-WPS wireless router Networking Your PrinterNetworking Your Printer Connecting to a WPS wireless router With Push Button Configuration Push Button Configuration Entering a PINDynamic Dhcp Manual Static Setting up an IP addressViewing the network configuration Printing the network configurationChanging the printer name Connecting to another Kodak All-in-One Printer Select No, my printer is not listed, then click NextSelect Yes, my printer is listed, then click Next Changing from USB to a wireless connection On a computer with MAC OS Select Apple System PreferencesIf your printer is connected to a computer with Windows OS If your printer is connected to a computer with MAC OS Handling Paper Paper typesPaper sizes Loading paper Envelope sizesLoading plain paper Loading photo paper Loading envelopes Loading originals Using the scanner glassUsing the Automatic Document Feeder ADF Printing Printing documentsPrinting two-sided documents Printing two-sided documents from a computer with MAC OS Printing forms Printing picturesFinding pictures on a memory card or USB-connected device Viewing pictures on a memory card or USB-connected deviceMemory Stick Printing from a memory card or USB-connected deviceUsing default settings to print a picture Settings Description Changing the settings and printing picturesFind Photos Printing panoramic pictures Printing tagged pictures Printing from a wireless devicePress Start Black or Start Color Transferring pictures to a computerTransferring pictures to a computer with Windows OS Transferring pictures to a computer with MAC OSLoading originals for copying Using the default settings to copy a documentAdjusting the settings and copying a document CopyingOriginal so that the copy fits on Changing the number of copies of a document Enlarging or reducing a documentDarkening or lightening a copy Copying a photograph Using the default settings to copy a photographAdjusting the settings and copying a photograph Copy Photo Option Settings DescriptionPhoto Paper Quality Automatic Changing the number of copies of a photograph Enlarging or reducing a photographDarkening or lightening a copy of a photograph Before you begin scanning ScanningSetting Options Scanning Adding a profile and address book for Scan To Email Scanning Adding a profile for Scan To Network Folder Scanning Type a Profile Name and a Folder Path Loading originals for scanningScanning multiple pictures simultaneously Scanning from the computerScanning from the control panel Control panel, Scan Option Settings DescriptionPrinter control panel, Scanning from the Online Printer Management ToolSelecting the country/region Connecting the printer for faxingFaxing Before you begin faxingOther end into the wall phone jack Phone jackOr Cable telephone Faxing If you share the line with an answering machine or telephone Determining whether your phone line is dedicated or sharedEntering fax sender information If you have an answering serviceFax Option Settings Description Setting fax optionsSelect Yes to disable call waiting, then Black or Start Color Start Black or Start ColorWorking with the phonebook Setting the answer mode auto answer or manualUsing symbols in phonebook entries Symbol Description Response by faxAdding a new phonebook entry Press PhonebookEditing a phonebook entry Deleting a phonebook entry Preparing a fax for transmission Printing a fax coverLoading originals Changing resolution and brightness Using the phonebook to send a faxSending a fax Receiving a fax Using Quick Dial to send a faxUsing the numeric keypad to send a fax Using the Redial button to send a faxFax settings report Printing fax reportsReceiving a fax manually Press to select Print Fax Conf. Canceling a faxFax confirmation Fax activity logMaintaining Your Printer General care and cleaningCleaning the scanner glass and document backing Maintaining Your Printer Replacing ink cartridges Maintaining Your Printer Kodak ESP Office 2100 Series All-in-One Printer Select Start All Programs Kodak Kodak AiO Printer Tools To update the softwareTo update the firmware Updating the software and printer firmwareClick Check for Printer Firmware Updates Click Check for Software UpdatesMonitoring and adjusting printer performance Resetting factory defaultsChecking ink levels Replacing the printhead Maintaining Your Printer Remove the plastic protective cap Maintaining Your Printer Troubleshooting Basic troubleshootingProblem Possible Solutions Troubleshooting Getting help on the Web For more troubleshooting informationStatus lights Power lightWi-Fi connectivity LED Power light What it meansPrint performance Product and Safety SpecificationsFeatures and Specifications Photo printing featuresCopy document features Copy photo featuresScanning features Ink cartridges Faxing features and specificationsPaper input tray Automatic Document Feeder ADF for originalsPhysical specifications WarrantySoftware support Computer Minimum Minimum System requirementsComputer with Windows OS Computer with MAC OSPaper sizes supported Paper types supportedPhotos 4 x 6 in. / 10 x 15 cm 4 x 7 in. / 10 x 18 cm Safety information FCC statement LCD screen safetyInk cartridge safety Regulatory complianceIndustry Canada IC Radiation Exposure Statement Canadian statementsEuropean compliance statement German compliance statementEnergy Star Qualified Warranty InformationReach Article 33 declarations Power supply information Limited WarrantyLimited Warranty Coverage LimitationsYour Rights Outside the United States and Canada Declaration of ConformityIndex Ink cartridges, replacing, 79-81 ink levels Printhead, location, 9 printing Reminder list, printing, 33 replacing Electronics Industry Alliance, 76 Energy Star program
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