Lexmark X658d Tray linking does not work, Large jobs do not collate, Unexpected page breaks occur

Page 269

Tray linking does not work

These are possible solutions. Try one or more of the following:

LOAD THE SAME SIZE AND TYPE OF PAPER

•Load the same size and type of paper in each tray to be linked.

•Move the paper guides to the correct positions for the paper size loaded in each tray.

USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS

•Print a menu settings page and compare the settings for each tray.

•If necessary, adjust the settings from the Paper Size/Type menu.

Note: The multipurpose feeder does not automatically sense the paper size. You must set the size from the Paper Size/Type menu.

Large jobs do not collate

These are possible solutions. Try one or more of the following:

MAKE SURE COLLATE IS SET TO ON

From the Finishing menu or Print Properties, set Collate to On.

Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.

REDUCE THE COMPLEXITY OF THE PRINT JOB

Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.

MAKE SURE THE PRINTER HAS ENOUGH MEMORY

Add printer memory or an optional hard disk.

Unexpected page breaks occur

INCREASE THE PRINT TIMEOUT VALUE

1Make sure the printer is on and Ready appears.

2On the home screen, touch .

3Touch Settings.

4Touch General Settings.

5Touch the down arrow until Timeouts appears.

6Touch Timeouts.

7Touch the left or right arrow next to Print Timeout until the desired value appears.

Troubleshooting

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Contents July Users GuidePage Contents Copying Loading paper and specialty media105 Customizing copy settings108 Faxing 111125 120150 129138 164 262 234252 266 Troubleshooting311 294Safety info rm ation Page Telephone support Learn in g about the printerFinding information about the printer Basic models Printer configurationsMail support Click Technical SupportBasic functions of the scanner Selecting a location for the printerUnderstanding the ADF and scanner glass Using the ADFUsing the scanner glass Dial Pause Press Understanding the printer control panelItemDescription Understanding the home screenCartridge Sample touch screen Using the touch-screen buttonsOther touch-screen buttons Selected radio button Cancel Jobs Continue Features Available internal options Installing internal optionsAdd itional p rinter se t up Accessing the system board to install internal options Page Installing a memory card Installing a flash memory or firmware card Page Installing an Internal Solutions Port Page Page Page Page Page Installing a printer hard disk Page Page Page Installing a fax card Page Attaching cables Printing a menu settings Verifying printer setupPrinting a network setup Setting up the printer softwareInstalling printer software For Windows usersClick Settings ΠPrinters Using the World Wide WebUpdating available options in the printer driver Click Printers and FaxesMac OS X version 10.4 and earlier Setting up wireless printingClick Suggested Installing the printer on a wireless network WindowsClick Wireless Network Attach Installing the printer on a wireless network MacintoshPrepare to configure the printer Enter the printer information Configure the printer for wireless accessConfigure your computer to use the printer wirelessly Choose the Default Browser tab Click More Printers Installing the printer on a wired networkFor Windows users Click AppleTalkFor Macintosh users Click Install Printer and SoftwareWindows Vista Windows XP and earlierMac OS X version 10.4 and earlier Double-clickPrint Center or Printer Setup UtilityMac OS X version Windows XP Click Configure PortWindows Click Control PanelFor Mac users Windows XP and earlier Setting up serial printingWindows Vista Windows Windows XPChoosing a fax connection Setting up the printer to faxNorway France Denmark Portugal Using an RJ11 adapterCountry/region United Kingdom Italy Ireland Sweden Finland Egypt Poland Bulgaria Country/region Saudi Arabia Israel United Arab EmiratesCzech Republic Russia Belgium Australia Spain South Africa TurkeyCountry/region Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Click Settings Click Fax Settings Click Analog Fax Setup Setting the outgoing fax name and numberClick Links & Index Click Set Date and Time Setting the date and timeTurning Daylight Saving Time on Configuring Universal paper settings Setting the Paper Size and Paper TypeLoad in g pape r a nd s p ecialty med ia Specify a unit of measurementLoading the standard or optional 250-sheet or 550-sheet tray Page ABC Loading the 2000-sheet tray Page ABC Insert the tray Loading paper and specialty media Loading the multipurpose feeder ABC ABC Loading the envelope feederPage Unlinking trays Linking and unlinking traysLinking trays Assigning a custom paper type name Click SettingsChanging a Custom Type x name Click Custom NamesPaper guidelines Paper characteristicsPap er and specialty m edia g uidelin es Selecting preprinted forms and letterhead Storing paper Using recycled paper and other office papersLetter Legal Executive Oficio1 Folio1 Statement1 Supported paper sizes, types, and weightsPaper sizes supported by the printer Envelope DL Envelope Other Envelope Universal3,4Paper types and weights supported by the finisher Paper types and weights supported by the printerPaper Card stock Envelopes LabelsFinisher Output Expander Bin Mailbox Cop ying Copying using the ADFMaking copies Making a quick copyCopying photos Copying using the scanner glassCopying on specialty media Making transparenciesCopying from one size to another Customizing copy settingsCopying to letterhead Example 1 Copying to mixed paper sizes Making copies using paper from a selected trayCopying a document that contains mixed paper sizes Reducing or enlarging copies Copying on both sides of the paper duplexingExample 2 Copying to a single paper size Touch Copy from, and then touch Mixed Letter/LegalCollated Adjusting copy qualityCollating copies Copying multiple pages onto a single sheet Placing separator sheets between copiesTouch Separator Sheets Between Copies Between Jobs Between PagesTouch Custom Job Creating a custom job job buildPlacing information on copies Job interruptPlacing the date and time at the top of each Placing an overlay message on eachUnderstanding the copy screens and options Canceling a copy jobScale ContentDarkness Sides DuplexPaper Saver ContentAdvanced Imaging Custom JobAdvanced Duplex Improving copy qualitySave as Shortcut 104Click E-mail Settings Click Setup E-mail Server Setting up the e-mail functionMailing Getting ready to e-mailCreating an e-mail shortcut using the Embedded Web Server Configuring the e-mail settingsCreating an e-mail shortcut using the touch screen Creating an e-mail shortcutSending an e-mail using a shortcut number Sending an e-mail using the touch screenSending an e-mail using the address book Mailing a documentAdding e-mail subject and message information Customizing e-mail settingsChanging the output file type 108Understanding e-mail options Canceling an e-mailMail Message ResolutionSend As Advanced OptionsFaxing Sending a fax using the printer control panelSending a fax 111112 Sending a fax using the computerCreating shortcuts Using fax shortcuts Using shortcuts and the address bookUsing the address book 113Changing the fax resolution Customizing fax settingsMaking a fax lighter or darker 114Viewing a fax log Sending a fax at a scheduled timeBlocking junk faxes 115Understanding fax options Canceling an outgoing fax116 Click the Block No Name Fax option117 Holding and forwarding faxes Improving fax qualityHolding faxes 118119 Forwarding a faxPrint Print and Forward Fax MailScan ning to an FT P a d dress Scanning to an FTP address using the keypadScanning to an FTP address 120Scanning to an FTP address using the address book Scanning to an FTP address using a shortcut numberCreating an FTP shortcut using the Embedded Web Server Click FTP Shortcut Setup122 Creating an FTP shortcut using the touch screenUnderstanding FTP options 123 124 Improving FTP qualityScanning to a computer Scan ning to a comp u t er or fla sh d riv e125 Click Scan ProfileScanning to a flash drive Quick SetupUnderstanding scan profile options 126Format Type Default ContentCompression Color128 Improving scan qualityAdvanced Imaging Prin ting Tips on using letterheadPrinting a document Printing on specialty media130 Tips on using transparenciesTips on using envelopes Page 132 Printing confidential and other held jobsHolding jobs in the printer Touch Confidential Jobs Printing confidential and other held jobs from Windows133 134 Printing from a flash driveCanceling a print job from the printer control panel Canceling a print jobPrinting information pages Printing a directory listClick Control Panel Click Hardware and Sound Click Printers Canceling a print job from the computer136 137 Avoiding jams Clearing jamsPaper tray recommendations Paper recommendations139 Understanding jam numbers and locations201 paper jams 140 Touch Continue Paper jam141 142 Paper jams143 144 145 146 Staple jams147 148 Touch Restart Job 149Und ersta ndin g print e r men us Security Settings HelpMenus list 150Paper menu Default Source menuPaper Size/Type menu 151MP Feeder Size 152Tray x Type MP Feeder Type 153Envelope Feeder Size Envelope Feeder TypeManual Paper Size 154Manual Paper Type Manual Envelope SizeEnvelope Enhance Configure MP menuSubstitute Size menu 155156 Paper Texture menu157 Paper Weight menu158 159 Paper Loading menu160 Custom Types menu161 Custom Names menuCustom Scan Sizes menu 162 Universal Setup menuCustom Bin Names menu Configure Bins Bin Setup menu163 Output Bin164 Reports menuActive NIC menu Network/Ports menuStandard Network or Network x menus 165NPA Mode PS SmartSwitch166 Network BufferStd Network Setup Smtp Setup menuNet x Setup 167168 Network Reports menuNetwork Card menu 169 TCP/IP menu170 IPv6 menu171 Wireless menuAppleTalk menu 172 NetWare menuLexLink menu 173 Standard USB menuUSB With ENA 174USB Buffer Parallel Buffer Parallel x menu175 176 Parallel ModeAdvanced Status ProtocolParallel With ENA Serial x menu177 Serial Buffer 178Serial Protocol Robust XONBaud 179Data Bits Parity Honor DSRRemote Logins Panel LoginsSecurity menu Miscellaneous menu181 Confidential Print menuDisk Wiping menu Manual Wiping 182Automatic Method Manual Method183 Security Audit Log menuSet Date/Time menu General Settings menu Settings menuEnable NTP 184Run Initial setup Quiet Mode185 Eco-ModeKeyboard 186Paper Sizes Scan to PC Port RangeDisplayed Information 187188 189 190 Location AlarmsTimeouts 191 Print RecoveryFactory Defaults Copy Settings menuContent 192193 194 195 Overlay 196Custom Overlay Allow priority copies Custom Job scanning197 198 Fax Settings menuFax Mode Analog Fax Setup menu 199 Darkness Dial Prefix Dialing Prefix Rules 200201 Auto Convert Color Faxes to Mono Faxes Sharpness Enable Color Fax Scans202 203 204 205 Fax Mode Fax Server Setup menu206 Fax ResolutionPrimary Smtp Gateway Secondary Smtp Gateway Image Format Darkness OrientationEnable Analog Receive Mail Settings menuMail Server Setup 207Format 208Color 209Jpeg Quality 210Mail images sent as Mail Bit DepthSharpness 211Use cc/bcc FTP Settings menu212 213 Base File Name Custom Job Scanning 214FTP bit Depth 215 Scan SettingsFlash Drive menu 216 Photo Jpeg Quality 217Scan bit Depth 218219 Print SettingsCopies Paper Source Duplex BindingUp pages/side 220Up Border Up Ordering221 Print SettingsSetup menu Download Target 222Job Accounting Resource Save223 Finishing menuPrint All Order CopiesUp pages-side 224225 Quality menu226 Utilities menu227 228 PostScript menuPCL Emul menu 229 Symbol SetPCL Emulation Settings Tray Renumber 230231 Html menuFont Size Scale232 Image menuXPS menu 233 Help menuUnd ersta ndin g print e r message s List of status and error messagesClose door or insert cartridge Disk Full Scan Job CanceledClose finisher side door Connect xbpsFax Station Name not set up Fax partition inoperative. Contact system administratorFax Station Number not set up Flushing bufferInstall envelope feeder Install binInstall Tray Job stored for delayed transmissionLoad src with No analog phone line connected to modem, fax is disabledLoad manual feeder with Load staplesNo dial tone No answerQueued for sending ReadyReceive complete Reattach envelope feederReceiving page n Remove packaging material, checkRemove paper from all bins Restore Held Jobs?Remove paper from bin Remove paper from standard output binSmtp server not set up. Contact system administrator Scanner Jam Access Cover OpenSome held jobs were not restored Scan Document Too LongUnsupported USB device, please remove Insufficient memory to support Resource Save featureUnsupported USB hub, please remove USB/USBInsufficient memory to collate job Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deletedNetwork x software error Ppds font errorSerial option x error Defective flash detectedParallel port x disabled Standard network software errorSerial port x disabled Standard parallel port disabledUSB port x disabled Standard USB port disabledConfiguration change, held jobs were not restored Too many disks installedToo many trays attached Too many flash options installedIncompatible envelope feeder Incompatible output binDisk full Routine maintenance neededUnformatted disk Cartridge lowScanner Service Error Scanner DisabledService message Replace all originals if restarting job251 Emulation error, load emulation optionCleaning the scanner glass Cleaning the exterior of the printerMain taining th e prin t er 252Touch Scanner Manual Registration Adjusting scanner registration253 Touch ADF Front or ADF Back 254Touch Copy Quick Test Conserving supplies Storing suppliesChecking the status of supplies Checking the status of supplies from a network computerOrdering print cartridges Ordering supplies256 For the US and CanadaFor Latin America Ordering a maintenance kit257 Ordering a fuser Ordering an ADF maintenance kitOrdering a transfer roller Ordering charge rollsRecycling Lexmark products Ordering ADF replacement partsMoving the printer Ordering staple cartridges260 Setting the printer up in a new locationMoving the printer to another location 261 Shipping the printerAdm inistra tiv e support Setting up e-mail alertsChecking the device status 262Touch Settings Touch General Settings Adjusting the brightness of the displayViewing reports 263Restoring the factory default settings Adjusting Power SaverUsing the Embedded Web Server Using the printer control panel265 Solving printing problems Solving basic printer problemsError message about reading USB drive appears Troublesho oting267 Jobs do not printConfidential and other held jobs do not print Job prints from the wrong tray or on the wrong paper Job takes longer than expected to printIncorrect characters print 268Large jobs do not collate Tray linking does not workUnexpected page breaks occur 269Copier does not respond Solving copy problemsScanner unit does not close Poor copy quality271 Partial document or photo copies Solving scanner problemsChecking an unresponsive scanner Scan was not successfulPoor scanned image quality Scanning takes too long or freezes the computerPartial document or photo scans 273Cannot scan from a computer Solving fax problemsCaller ID is not shown Cannot send or receive a fax275 Check the Ring Count Delay Settings Temporarily Disable Call WaitingCan send but not receive faxes 276277 Can receive but not send faxesReceived fax has poor print quality 278 Solving option problemsPaper trays 279 Sheet trayEnvelope feeder Output options Internal Solutions PortFlash memory card Hard disk with adapterPaper frequently jams Solving paper feed problemsPaper jam message remains after jam is cleared That jammed does not reprint after you clear the jamIsolating print quality problems Solving print quality problemsBlank pages 282Clipped images Characters have jagged or uneven edgesGhost images 283Gray background Check the Toner Darkness SettingIncorrect margins 284Print irregularities Paper curl285 Paper has Absorbed Moisture DUE to High Humidity286 Repeating defectsFuser MAY be Worn or Defective Repeating Marks Occur Evenly Down287 Skewed printSolid black or white streaks Print is too light Check the DARKNESS, BRIGHTNESS, and Contrast Settings288 Toner is LOW289 Print is too dark290 Solid color pagesStreaked vertical lines 291 Toner fog or background shading appears onToner rubs off Toner specks Embedded Web Server does not openTransparency print quality is poor 292293 Contacting Customer SupportLexmark International, Inc. All rights reserved Edition notice294 295 Trademarks296 Exposure to radio frequency radiationIndustry Canada notices Industry Canada Canada Radio interference notice297 298 European Community EC directives conformity299 India emissions noticeNoise emission levels 300 Temperature information301 302 South Africa telecommunications notice Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der SchweizLaser notice Power consumptionLaser advisory label 304305 Statement of Limited Warranty306 Limited warrantyLimitation of liability 307308 309 Microsoft Corporation Notices 310Index SymbolsNumerics 311312 Creating shortcuts using the touch screenFax screen Advanced options 117 options 116 313314 315 Remove 243 Unsupported USB hub, please 316317 Copying using 93 Scanner Jam Access Cover OpenDiamonds 318
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