Lexmark 47B1000, 47B1001, X792DTE, X792DE Ldap issues, Ldap lookups take a long time and then fail

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LDAP issues

LDAP lookups take a long time and then fail

This issue can occur during login (at “Getting User Info”) or during address book searches. Try one or more of the following:

MAKE SURE PORT 389 (NONSSL) AND PORT 636 (SSL) ARE NOT BLOCKED BY A FIREWALL

The printer uses these ports to communicate with the LDAP server. The ports must be open for LDAP lookups to work.

MAKE SURE THE LDAP SEARCH BASE IS NOT TOO BROAD IN SCOPE

Narrow the LDAP search base to the lowest possible scope that will include all necessary users.

LDAP lookups fail almost immediately

This issue can occur during address book searches, user e-mail address searches, or user home directory searches. Try one or more of the following:

VERIFY THAT THE ADDRESS BOOK SETUP CONTAINS THE HOST NAME FOR THE LDAP SERVER

1From the Embedded Web Server, click Settings > Network/Ports > Address Book Setup.

2Verify that the host name (not the IP address) of the LDAP server has been entered in the Server Address field.

3Click Submit to save any needed changes.

VERIFY OR ADJUST ADDRESS BOOK SETUP SETTINGS

1From the Embedded Web Server, click Settings > Network/Ports > Address Book Setup.

2Verify or adjust the following settings:

Server Port—Set this to 636.

Use SSL/TLS—SelectSSL/TLS.

LDAP Certificate Verification—SelectNever.

3Click Submit to save any needed changes.

NARROW THE LDAP SEARCH BASE

Narrow the LDAP search base to the lowest possible scope that will include all necessary users.

VERIFY THAT THE LDAP ATTRIBUTES BEING SEARCHED FOR ARE CORRECT

Verify that the LDAP attributes for the user's e-mail address and home directory are correct.

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Contents November Installation Supplement and Administrator GuideUnited States Government Rights Contents Login issues TroubleshootingOverview and first steps Using this guideOverview Supported devicesPage Encrypting the hard disk Attaching a lockDisabling the USB buffer Following message appears Contents will be lost. Continue?Configuring the device Installing the minimum configurationConfiguration checklist Configuring disk wipingScenario 2 Using multiple groups Scenario 1 Using two groupsCreating user accounts Defining groupsSelect Manage Internal Accounts Add Entry Creating security templatesCreating accounts Modifying or deleting an existing security template Controlling access to device functionsAccess controls and required levels of protection Access control Level of protection Touch Home screen customization Disabling home screen iconsUsing the Embedded Web Server Administering the deviceSettings for network-connected devices Printing a network setupViewing, downloading, and deleting a certificate Creating a new certificateClick Device Certificate Management New Click Generate New CertificateInstalling a CA certificate Setting up IPSecDisabling the AppleTalk protocol Using the EWSUsing the touch screen Kerberos Other settings and functionsNetwork Time Protocol Security audit logging Importing a Kerberos configuration fileUsing the touch screen Mail Smtp settingsSet E‑mail images sent as to Attachment Fax Touch Fax Send SettingsConfiguring security reset jumper behavior User accessSetting up a fax storage location optional Creating user accounts through the EWSScenario 2 Creating groups based on device function Click Setup groups for use with internal accountsScenario 1 Creating groups based on department Click Settings Security Security Setup Internal Accounts Configuring LDAP+GSSAPIClick Add an LDAP+GSSAPI Setup General InformationLdap Group Names Search specific object classes optionalPage Configure PKI Authentication Configuring Common Access Card accessStart the authentication token application Page Modifying or deleting an existing security template For Access Control, select Solution‑specific access control Controlling access to device functionsConfiguring PKI Held Jobs Administrative Menus Controlling access to device functions using the EWSManagement Function AccessDevice Solutions Login issues TroubleshootingUnsupported USB Device error message Login screen does not appear when a Smart Card is insertedMake Sure the Kerberos File has Been Uploaded Users are unable to authenticateVerify the Date and Time on the Printer Make Sure the IP Address or Host Name of the KDC is Correct KDC did not respond within the required time error messageMake Sure the KDC is Available Make Sure Port 88 is not Blocked by a FirewallLogin does not respond at Getting User Info Client Name unknown error messageIncrease the Panel Login Timeout Interval User is logged out almost immediately after loggingLdap lookups fail almost immediately Ldap issuesLdap lookups take a long time and then fail Unable to determine Windows User ID error message Held Jobs/Print Release Lite issuesThere are no jobs available for User error message Make Sure PKI Authentication is Setting the Correct User IDMake Sure ALL Jobs are Required to be Held Make Sure PKI Held Jobs is Installed and RunningJobs are printing out immediately Understanding the home screen Appendix a Using the touch screenUsing the on‑screen keyboard Shift Acronyms used in this guide Appendix B AcronymsAccess controls Appendix C Description of access controlsBe ignored flushed when this function is protected Device Solutions Using a Common Access Card to access the printer Appendix D Using Common Access CardsLexmark Software License Agreement Page Page Index Page 3065326

X792DTE, 47B1000, X792DE, 47B1001 specifications

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