Chapter 6: Troubleshooting
6. Troubleshooting
6.1 Resolving a No Link Condition
There are four possible causes for a
•The attached device is not powered on.
•The cable may not be the correct type or is faulty.
•The installed building premise cable is faulty.
•The port may be faulty.
6.2 Questions and Answers
1. Computer A can connect to Computer B, but cannot connect to Computer C through the Gigabit Smart Switch Eco Fanless.
•The network device of Computer C may fail to work. Check the link/act status of Computer C on the LED indicator. Try another network device on this connection.
•The network configuration of Computer C may have something wrong. Verify the network configuration on Computer C.
2. The uplink connection function fails to work.
•Check if connection ports are used on the Gigabit Smart Switch Eco Fanless.
•Check the uplink setup of the Gigabit Smart Switch Eco Fanless to verify the uplink function is enabled. 3. The console interface doesn’t appear on the console port connection.
•The Gigabit Smart Switch Eco Fanless has no console port, so you cannot use the console interface to connect with the Gigabit Smart Switch Eco Fanless.
4. How do I configure the Gigabit Smart Switch Eco Fanless?
•You can configure the switch via an Internet Explorer® (IE) Web browser interface. First, choose any port in the Gigabit Smart Switch Eco Fanless. Then, use IE and type default IP address, 192.168.1.1, to connect to a Gigabit Ethernet with a
4.3 Contacting Black Box
If you determine that your Gigabit Smart Switch Eco Fanless is malfunctioning, do not attempt to alter or repair the unit. It contains no
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:
•the nature and duration of the problem.
•when the problem occurs.
•the components involved in the problem.
•any particular application that, when used, appears to create the problem or make it worse.
4.4 Shipping and Packaging
If you need to transport or ship your Gigabit Smart Switch Eco Fanless:
•Package it carefully. We recommend that you use the original container.
•If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair, contact Black Box to get a Return Authorization (RA) number.
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