Xerox Inkjet Printer manual Customer Support

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Customer Support

To resolve problems with your printer, follow the suggestions that are provided in Chapter 4, Troubleshooting the Printer.

If you are unable to solve a DocuPrint C8 problem using this guide or the online Help, call the Xerox Customer Support Center at 1-800-832-6979. Before calling, make sure you have the following information:

∙C8 serial number, which is located next to the parallel port on the back of the printer.

∙C8 software version, which is specified in the printer driver About box.

∙Windows operating system version (Windows 95/98, or Windows NT 4.0).

Note: The Windows NT4.0 print driver for the Docuprint C8 is not included with this product. It is available for download at the Xerox website.

∙Amount of memory in your PC.

∙Information about the problem, including the steps taken to create the problem, any error messages, and the expected behavior.

The Xerox Customer Support Center telephone number in the United States and Canada is:

1-800-TEAM XRX (1-800-832-6979)

Call from a telephone near your PC and the printer. Make sure that both your PC and your printer are turned on.

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Contents DocuPrint C8 Ink Jet Printer Publication number 701P30101 Customer Support Page Contents Selecting and ordering supplies Troubleshooting the printerPrinting DOS in a Window Index Page Introduction Generating Floppy Disks from your CD Safety notesPage Page Page Page Directions for On-Line Registration Printer RegistrationUnderstanding the printer’s features Hardware features Inside view of DocuPrint C8 Printer Back view of DocuPrint C8 Printer Normal Printer Operation Control panel OperationLED Blinking Intermittently 0.2 sec On, 1.4 sec Off LED On ContinuouslyFeature Specification Printer specificationsFeatureSpecification System Requirements Recommended Possible Printable area / MarginsDownloading the Windows NT 4.0 Printer Driver Using the printer settingsLanguage field, select US English or French From the Printers folder for Windows NT Accessing printer settingsFrom a Windows software application From the Printers folder for Windows 95/98Paper/Output Property Page Paper size Paper typePrint quality Photo quality Resolution is Saved settingsSave As button Device mimic printer illustration in lower left corner Default AllDelete button Status buttonLayout Property Print sheets Default buttonNumber of sheets Print crop marksSelect Sheets Clear All Cancel HelpNone Defaults buttonImages per sheet Print bordersMirror Image Image Quality Property Saturation ContrastBlue DefaultsRed GreenAbout Status Property Page Restart Now printingCopy Percent completeMaintenance Property Page ∙ Color ink cartridge ∙ Previously used print cartridgeClean ∙ New print cartridgeAlign Test Print the Alignment Test PatternChecking the documents in the print queue Troubleshooting the printer Cause Suggested Solution Printed document is blank Cause Suggested Solution Document prints slowly Document sent to the printer does not print Front Panel LED is on continuously Installation/Reference Guide forPage Front Panel LED is blinking intermittently Front Panel LED is blinking slowlyPrint is blurry or jagged vertical lines appear Printed image is clipped or off the edge of the media Cause Suggested Solution Cause Suggested Solution Print is faint or missing Ink is smeared on the printed pages Print quality of transparencies is poor Color variations appear in large areas of color Paper is not feeding properly Paper does not stack neatly in the paper output shelf Packing the printer for return to a Service Center Printer Selecting and ordering supplies Description Reorder Number Paper weightsCartridges and print heads Selecting plain paperSelecting specialty print media Selecting envelopes Selecting labelsSelecting transparencies Selecting banner paperPrinting DOS in a Window Windows NT Index