Xerox Inkjet Printer manual Troubleshooting the printer

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Chapter 4

Troubleshooting the printer

This chapter describes common printer problems that may occur and provides the recommended solutions. Follow the suggested solutions to correct the problem. If the problem continues, contact Xerox Customer Support.

The Xerox Customer Support Center telephone number in the United States and Canada is:

1-800-TEAM XRX (1-800-832-6979)

Call from a telephone near your PC and the printer. Make sure that both your PC and your printer are turned on.

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Contents DocuPrint C8 Ink Jet Printer Publication number 701P30101 Customer Support Page Contents Troubleshooting the printer Selecting and ordering suppliesPrinting DOS in a Window Index Page Introduction Safety notes Generating Floppy Disks from your CDPage Page Page Page Printer Registration Directions for On-Line RegistrationUnderstanding the printer’s features Hardware features Inside view of DocuPrint C8 Printer Back view of DocuPrint C8 Printer Control panel Operation Normal Printer OperationLED On Continuously LED Blinking Intermittently 0.2 sec On, 1.4 sec OffPrinter specifications Feature SpecificationFeatureSpecification System Requirements Printable area / Margins Recommended PossibleUsing the printer settings Downloading the Windows NT 4.0 Printer DriverLanguage field, select US English or French Accessing printer settings From a Windows software applicationFrom the Printers folder for Windows 95/98 From the Printers folder for Windows NTPaper/Output Property Page Paper type Paper sizePrint quality Saved settings Photo quality Resolution isSave As button Default All Delete buttonStatus button Device mimic printer illustration in lower left cornerLayout Property Default button Number of sheetsPrint crop marks Print sheetsClear All Cancel Help Select SheetsDefaults button Images per sheetPrint borders NoneMirror Image Image Quality Property Contrast SaturationDefaults RedGreen BlueAbout Status Property Page Now printing CopyPercent complete RestartMaintenance Property Page ∙ Previously used print cartridge ∙ Color ink cartridge∙ New print cartridge CleanAlign Print the Alignment Test Pattern TestChecking the documents in the print queue Troubleshooting the printer Cause Suggested Solution Printed document is blank Cause Suggested Solution Document prints slowly Document sent to the printer does not print Installation/Reference Guide for Front Panel LED is on continuouslyPage Front Panel LED is blinking slowly Front Panel LED is blinking intermittentlyPrint is blurry or jagged vertical lines appear Printed image is clipped or off the edge of the media Cause Suggested Solution Cause Suggested Solution Print is faint or missing Ink is smeared on the printed pages Print quality of transparencies is poor Color variations appear in large areas of color Paper is not feeding properly Paper does not stack neatly in the paper output shelf Packing the printer for return to a Service Center Printer Selecting and ordering supplies Paper weights Cartridges and print headsSelecting plain paper Description Reorder NumberSelecting specialty print media Selecting labels Selecting transparenciesSelecting banner paper Selecting envelopesPrinting DOS in a Window Windows NT Index