Xerox DOCUTECH 65 manual Printer faults, Clearing printer faults, Paper jams

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Operator Guide

Maintenance

Printer faults

Occasionally, a fault will occur at the printer that may prevent you from using the printer, such as:

•Out of Paper

•Low Dry Ink

•Module/Cartridge end of life

•Paper Jam

NOTE: For detailed information on the Customer Replaceable Units, refer to the DocuTech 65/DocuPrint 65 Operator Guide and the DocuSP Help.

Clearing printer faults

Instructions for clearing faults will be displayed on the controller. Simply follow the instructions.

NOTE: For detailed information on clearing the printer faults, refer to the

Xerox Document Services Platform Series Problem Solving Guide and the

DocuSP Help.

Paper jams

When a paper jam occurs, the controller automatically displays a fault window that lists individual faults. If you choose to display additional information about a given fault, the system will then display instructions or graphics that show the required actions. After the jam is cleared, follow any additional displayed instructions.

If the jam occurred in the middle of your job, the printer will automatically recover and reprint the sheets that were jammed.

NOTE: When removing jammed sheets from the printer, use the green handles and knobs.

The jam clearance areas are shown in Figure 2-6.

DocuTech 65/DocuPrint 65

2-9

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Contents Xerox Document Services Platform USA Table of contents Problem solving MaintenancePaper and other stock About this guide Powering down the systemContents Requirements Service requirementsTelephone requirements Canadian industry requirements For service in Canada call 800United States Electromagnetic comparabilityEuropean Union Introduction Operator Guide DocuTech 65/DocuPrint Hot surface symbol SymbologyApprovals and certification European Union declaration of conformityOperator Guide Safety notes Regulation Electricity at Work Regulation UKCheck your understanding Question What is the Electricity at Work Regulation?Question Is Xerox equipment safe? Question Is the Xerox equipment in my premises safe?Additional queries Your responsibilityQuestion I require records of all tests Printer Electrical safetyController Power on/off indicator Printer power on/off indicatorPrinter ozone information Printer or controller emergency power offPrinter laser safety Safety Quality Standards Other National Standards Do these Printer operational safetyAdditional information USA Additional information Europe Safety notes Operator Guide DocuTech 65/DocuPrint Hardware components Product overviewController components Controller componentsGreen or Gold colored areas act as markers Printer componentsTrays Paper trays traysBypass Tray Bypass tray trayHigh Capacity Feeder High Capacity feeder trayPerformance capabilities Tray guides and loading paperLoading paper in Trays Loading paper in the High Capacity Feeder Tray Loading paper in the Bypass Tray TrayBypass Tray here High Capacity Feed Tray hereChanging the guides from 8.5 x 11 inches to A4 Changing the Tray 6 settingsPage Top Tray FinisherStacker Tray Press the Finisher Button toFinishers after the end Finishers before the end StaplingStaple placement Staple placementUnloading the Stacker during printing Peripheral hardware components 10. Special accessory shelfModems Controller softwareProduct overview Operator Guide DocuTech 65/DocuPrint Power-on procedures MaintenanceController power-on button and LED Controller power-on procedurePrinter power-on Printer power-on procedurePrinter power-off Preferred Method Alternate Method Power-off proceduresPrinter power-off from the controller Printer Power-Off Using The Printer SwitchPrinter power-off Printer Power-Off Using The Red Button Printer power-off, red button Controller power-off button and LED Controller power-offEmergency power-off procedures Clearing printer faults Printer faultsPaper jams Jam clearance areas Finisher area Access to area Location of CRUs and supplies Replaceable units and suppliesOrdering CRUs and other supplies Replaceable itemsTelephone numbers for orders SuppliesFuser CRU Life expectancy for CRUs and consumable suppliesXerographic CRU Paper Feed Roll6R849 6R821 Dry ink toner usage and area coverage21,700 43,400 130,200 Performance information Paper and other stockPaper handling guidelines Tray capabilities General stapling guidelines Staple capability for various paper weightsPerformance tables Symbols Characters Letter Printer performance for standard paper 20 lb USALegal LedgerA4 Cover Printer performance for standard paper 80 gsm Xerox EuropeFoolscap Spanish Sp. FolioTransparencies Printer performance for non-standard paper and other stocksLabels GBC brand pre-punched SamecedaRecommendations for loading special stock Edge Reinforced MylarCard stock TabsSameceda GBC stockLoading and handling Recommendations for handling, loading, and storing paperStoring Avoiding the problems Problem solvingSolving the problems Handling There are jams Check the paper path for Calling the Welcome Center Problem solving Operator Guide DocuTech 65/DocuPrint