Xerox DOCUTECH 65 manual Problem solving, Operator Guide, DocuTech 65/DocuPrint

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Problem solving

Operator Guide

4-6	DocuTech 65/DocuPrint 65

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Contents Xerox Document Services Platform DocuTech 65/DocuPrint Operator Guide2001 by Xerox Corporation. All rights reserved Xerox Corporation Global Knowledge and Document Services800 Phillips Road Building 845-17S Webster, New York USA Introduction Table of contentsSafety notes 1. Product overview3. Paper and other stock 2. Maintenance4. Problem solving About this guide Powering down the systemIntroduction Contents Telephone requirements Service requirementsRequirements Xerox Customer Support 1301 Ridgeview Drive, Bldg Lewisville, TXCanadian industry requirements For service in Canada callEuropean Union Electromagnetic comparabilityUnited States DocuTech 65/DocuPrint Figure 1. Hot surface symbol Safety notesSymbology Figure 2. Heated surface symbolEuropean Union declaration of conformity Approvals and certificationThis is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Electricity at Work Regulation - UK The RegulationQuestion Is Xerox equipment safe? Check your understandingQuestion What is the Electricity at Work Regulation? Question Is the Xerox equipment in my premises safe?THE USE OF INAPPROPRIATE TEST PROCEDURES AND TEST Your responsibilityAdditional queries PERSONS WHO POSSESS THE RELEVANT SKILL, KNOWLEDGE ANDElectrical safety PrinterController Printer power on/off indicator Figure 3. Power on/off indicatorPrinter or controller - emergency power off Printer - ozone informationPrinter - laser safety Printer - operational safety Safety Quality Standards Other National Standards Do theseAdditional information - USA Additional information - Europe DocuTech 65/DocuPrint 1. Product overview Hardware componentsController components Figure 1-1. Controller componentsTray 5, Bypass Printer componentsFigure 1-2. Printer components Stacker Finisher for stapled setsNOTE To achieve the maximum copying speed, paper should be loaded Paper trays traysFigure 1-3. Trays Long Edge Feed in the paper trays whenever possibleBypass tray tray Figure 1-4. Bypass TrayHigh Capacity feeder tray Figure 1-5. High Capacity FeederLoading paper in Trays Tray guides and loading paperPerformance capabilities Figure 1-6. Loading TraysFigure 1-7. Loading Trays 5 and Loading paper in the Bypass Tray TrayLoading paper in the High Capacity Feeder Tray Bypass Tray hereChanging the Tray 6 settings Figure 1-8. Changing the guides from 8.5 x 11 inches to A4Product overview Stacker Tray FinisherTop Tray Figure 1-9. Finisher componentsFinishers after the end of Finishers before the end ofStapling Table 1-1. Staple placement Staple placementUnloading the Stacker during printing Peripheral hardware components Figure 1-10. Special accessory shelfController software Modems1-16 2. Maintenance Power-on proceduresController power-on procedure Figure 2-1. Controller power-on button and LEDPrinter power-on procedure Figure 2-2. Printer power-onPreferred Method Alternate Method Power-off proceduresPrinter power-off Printer power-off from the controllerFigure 2-3. Printer power-off Printer Power-Off Using The Red Button RED BUTTON Figure 2-4. Printer power-off, red buttonAfter the Red Button is used, the printer will take longer to reboot Controller power-off Figure 2-5. Controller power-off button and LEDController or Printer Emergency Conditions Emergency power-off proceduresController Power- Off Printer power-off Paper jams Printer faultsClearing printer faults Xerox Document Services Platform Series Problem Solving Guide and theFigure 2-6. Jam clearance areas Figure 2-7. Finisher area 2-11Figure 2-8. Access to area 2-12Replaceable units and supplies Figure 2-9. Location of CRUs and suppliesTable 2-1. Telephone numbers for orders Replaceable itemsOrdering CRUs and other supplies SuppliesXerographic CRU Table 2-2. Life expectancy for CRUs and consumable suppliesFuser CRU Paper Feed RollTable 2-3. Dry ink toner usage and area coverage Dry Ink Toner usage and “Dry Ink Low” message“Dry ink is low” message PRINTS PER3. Paper and other stock Performance informationFigure 3-1. Size requirement for duplex printing Paper handling guidelinesFeed Direction The dimension of this edge is controlled by the tray Figure 3-2. Tray capabilities Figure 3-3. Size requirements for stapling General stapling guidelinesTable 3-1. Staple capability for various paper weights This edgeSymbols Characters Performance tablesLegal Table 3-2. Printer performance for standard paper 20 lb USALetter LedgerFoolscap Table 3-3. Printer performance for standard paper 80 gsm Xerox EuropeA4 Cover Spanish Sp. FolioPre-drilled/pre-punched holes standard LetterheadPre-printed forms locationsTable 3-5. Printer performance for new and recycled plain paper Recommendations for loading special stockPaper Weight Throughput Material 8.5 x 11 in. or A4Card stock Reinforced Mylaredge GBC stock SamecedaStoring Recommendations for handling, loading, and storing paperLoading and handling 4. Problem solving Avoiding the problemsPower Solving the problemsTable 4-1. Troubleshooting tips ControllerStock handlinghandling Calling the Welcome Center DocuTech 65/DocuPrint Problem solvingOperator Guide