Xerox DOCUTECH 65 manual Calling the Welcome Center

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Operator Guide

Problem solving

Calling the Welcome Center

If you are experiencing difficulty with your printer, check the troubleshooting tips shown in Table 4-1.Attempt to solve the problem before contacting the Welcome Center. You might be able to resolve the situation quickly. If the difficulty persists, contact the Xerox Welcome Center. The Welcome Center telephone number and other relevant information are conveniently located on the Diagnostics window. You can display this window by selecting Diagnostics on the System menu.

The Welcome Center will want to know the following information:

•The nature of the problem

•The Printer Serial Number (open the printer door, look at the top center area of the printer, to the left of the red button)

•The Fault Code if any

•The name and location of your company

If the Welcome Center phone number is not displayed on the Diagnostics window, use one of the following phone numbers:

•USA - (800) 821-2797

•Canada - (800) 939-3769

•Europe - local welcome center

DocuTech 65/DocuPrint 65

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Contents Xerox Document Services Platform USA Table of contents Problem solving MaintenancePaper and other stock About this guide Powering down the systemContents Requirements Service requirementsTelephone requirements Canadian industry requirements For service in Canada call 800United States Electromagnetic comparabilityEuropean Union Introduction Operator Guide DocuTech 65/DocuPrint Hot surface symbol SymbologyApprovals and certification European Union declaration of conformityOperator Guide Safety notes Regulation Electricity at Work Regulation UKCheck your understanding Question What is the Electricity at Work Regulation?Question Is Xerox equipment safe? Question Is the Xerox equipment in my premises safe?Additional queries Your responsibilityQuestion I require records of all tests Printer Electrical safetyController Power on/off indicator Printer power on/off indicatorPrinter ozone information Printer or controller emergency power offPrinter laser safety Safety Quality Standards Other National Standards Do these Printer operational safetyAdditional information USA Additional information Europe Safety notes Operator Guide DocuTech 65/DocuPrint Hardware components Product overviewController components Controller componentsGreen or Gold colored areas act as markers Printer componentsTrays Paper trays traysBypass Tray Bypass tray trayHigh Capacity Feeder High Capacity feeder trayPerformance capabilities Tray guides and loading paperLoading paper in Trays Loading paper in the High Capacity Feeder Tray Loading paper in the Bypass Tray TrayBypass Tray here High Capacity Feed Tray hereChanging the guides from 8.5 x 11 inches to A4 Changing the Tray 6 settingsPage Top Tray FinisherStacker Tray Press the Finisher Button toFinishers after the end Finishers before the end StaplingStaple placement Staple placementUnloading the Stacker during printing Peripheral hardware components 10. Special accessory shelfModems Controller softwareProduct overview Operator Guide DocuTech 65/DocuPrint Power-on procedures MaintenanceController power-on button and LED Controller power-on procedurePrinter power-on Printer power-on procedurePrinter power-off Preferred Method Alternate Method Power-off proceduresPrinter power-off from the controller Printer Power-Off Using The Printer SwitchPrinter power-off Printer Power-Off Using The Red Button Printer power-off, red button Controller power-off button and LED Controller power-offEmergency power-off procedures Clearing printer faults Printer faultsPaper jams Jam clearance areas Finisher area Access to area Location of CRUs and supplies Replaceable units and suppliesOrdering CRUs and other supplies Replaceable itemsTelephone numbers for orders SuppliesFuser CRU Life expectancy for CRUs and consumable suppliesXerographic CRU Paper Feed Roll6R849 6R821 Dry ink toner usage and area coverage21,700 43,400 130,200 Performance information Paper and other stockPaper handling guidelines Tray capabilities General stapling guidelines Staple capability for various paper weightsPerformance tables Symbols Characters Letter Printer performance for standard paper 20 lb USALegal LedgerA4 Cover Printer performance for standard paper 80 gsm Xerox EuropeFoolscap Spanish Sp. FolioTransparencies Printer performance for non-standard paper and other stocksLabels GBC brand pre-punched SamecedaRecommendations for loading special stock Edge Reinforced MylarCard stock TabsSameceda GBC stockLoading and handling Recommendations for handling, loading, and storing paperStoring Avoiding the problems Problem solvingSolving the problems Handling There are jams Check the paper path for Calling the Welcome Center Problem solving Operator Guide DocuTech 65/DocuPrint