Xerox DOCUTECH 65 manual Calling the Welcome Center

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Calling the Welcome Center

Operator Guide

Problem solving

Calling the Welcome Center

If you are experiencing difficulty with your printer, check the troubleshooting tips shown in Table 4-1.Attempt to solve the problem before contacting the Welcome Center. You might be able to resolve the situation quickly. If the difficulty persists, contact the Xerox Welcome Center. The Welcome Center telephone number and other relevant information are conveniently located on the Diagnostics window. You can display this window by selecting Diagnostics on the System menu.

The Welcome Center will want to know the following information:

The nature of the problem

The Printer Serial Number (open the printer door, look at the top center area of the printer, to the left of the red button)

The Fault Code if any

The name and location of your company

If the Welcome Center phone number is not displayed on the Diagnostics window, use one of the following phone numbers:

USA - (800) 821-2797

Canada - (800) 939-3769

Europe - local welcome center

DocuTech 65/DocuPrint 65

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Contents DocuTech 65/DocuPrint Operator Guide Xerox Document Services Platform800 Phillips Road Building 845-17S Webster, New York USA Xerox Corporation Global Knowledge and Document Services2001 by Xerox Corporation. All rights reserved Safety notes Table of contentsIntroduction 1. Product overview4. Problem solving 2. Maintenance3. Paper and other stock Introduction Powering down the systemAbout this guide Contents Requirements Service requirementsTelephone requirements Xerox Customer Support 1301 Ridgeview Drive, Bldg Lewisville, TXFor service in Canada call Canadian industry requirementsUnited States Electromagnetic comparabilityEuropean Union Operator Guide Symbology Safety notesFigure 1. Hot surface symbol Figure 2. Heated surface symbolApprovals and certification European Union declaration of conformityThis is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures The Regulation Electricity at Work Regulation - UKQuestion What is the Electricity at Work Regulation? Check your understandingQuestion Is Xerox equipment safe? Question Is the Xerox equipment in my premises safe?Additional queries Your responsibilityTHE USE OF INAPPROPRIATE TEST PROCEDURES AND TEST PERSONS WHO POSSESS THE RELEVANT SKILL, KNOWLEDGE ANDPrinter Electrical safetyController Figure 3. Power on/off indicator Printer power on/off indicatorPrinter - ozone information Printer or controller - emergency power offPrinter - laser safety Safety Quality Standards Other National Standards Do these Printer - operational safetyAdditional information - USA Additional information - Europe Operator Guide Hardware components 1. Product overviewFigure 1-1. Controller components Controller componentsFigure 1-2. Printer components Printer componentsTray 5, Bypass Stacker Finisher for stapled setsFigure 1-3. Trays Paper trays traysNOTE To achieve the maximum copying speed, paper should be loaded Long Edge Feed in the paper trays whenever possibleFigure 1-4. Bypass Tray Bypass tray trayFigure 1-5. High Capacity Feeder High Capacity feeder trayPerformance capabilities Tray guides and loading paperLoading paper in Trays Figure 1-6. Loading TraysLoading paper in the High Capacity Feeder Tray Loading paper in the Bypass Tray TrayFigure 1-7. Loading Trays 5 and Bypass Tray hereFigure 1-8. Changing the guides from 8.5 x 11 inches to A4 Changing the Tray 6 settingsProduct overview Top Tray FinisherStacker Tray Figure 1-9. Finisher componentsStapling Finishers before the end ofFinishers after the end of Unloading the Stacker during printing Staple placementTable 1-1. Staple placement Figure 1-10. Special accessory shelf Peripheral hardware componentsModems Controller software1-16 Power-on procedures 2. MaintenanceFigure 2-1. Controller power-on button and LED Controller power-on procedureFigure 2-2. Printer power-on Printer power-on procedurePrinter power-off Power-off proceduresPreferred Method Alternate Method Printer power-off from the controllerFigure 2-3. Printer power-off Printer Power-Off Using The Red Button After the Red Button is used, the printer will take longer to reboot Figure 2-4. Printer power-off, red buttonRED BUTTON Figure 2-5. Controller power-off button and LED Controller power-offController Power- Off Printer power-off Emergency power-off proceduresController or Printer Emergency Conditions Clearing printer faults Printer faultsPaper jams Xerox Document Services Platform Series Problem Solving Guide and theFigure 2-6. Jam clearance areas 2-11 Figure 2-7. Finisher area2-12 Figure 2-8. Access to areaFigure 2-9. Location of CRUs and supplies Replaceable units and suppliesOrdering CRUs and other supplies Replaceable itemsTable 2-1. Telephone numbers for orders SuppliesFuser CRU Table 2-2. Life expectancy for CRUs and consumable suppliesXerographic CRU Paper Feed Roll“Dry ink is low” message Dry Ink Toner usage and “Dry Ink Low” messageTable 2-3. Dry ink toner usage and area coverage PRINTS PERPerformance information 3. Paper and other stockFeed Direction The dimension of this edge is controlled by the tray Paper handling guidelinesFigure 3-1. Size requirement for duplex printing Figure 3-2. Tray capabilities Table 3-1. Staple capability for various paper weights General stapling guidelinesFigure 3-3. Size requirements for stapling This edgePerformance tables Symbols CharactersLetter Table 3-2. Printer performance for standard paper 20 lb USALegal LedgerA4 Cover Table 3-3. Printer performance for standard paper 80 gsm Xerox EuropeFoolscap Spanish Sp. FolioPre-printed forms LetterheadPre-drilled/pre-punched holes standard locationsPaper Weight Recommendations for loading special stockTable 3-5. Printer performance for new and recycled plain paper Throughput Material 8.5 x 11 in. or A4edge Reinforced MylarCard stock Sameceda GBC stockLoading and handling Recommendations for handling, loading, and storing paperStoring Avoiding the problems 4. Problem solvingTable 4-1. Troubleshooting tips Solving the problemsPower Controllerhandling StockStock Calling the Welcome Center Operator Guide Problem solvingDocuTech 65/DocuPrint